4.0 out of 5

"Beautiful hotel with lovely staff oukd not fault our stay at all " More

By a verified traveller on Sat 28 Jul 2018

Enter dates to see availability

Hotel Description

A luxury stay in Kuta awaits you at Hard Rock Hotel Bali. Within a 20-minute stroll, you'll find Kuta Square and Tuban Beach. Highlights at this family-friendly hotel include 4 restaurants, a free water park, and an outdoor swimming pool.

All 418 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, free bottled water, and safes. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Additionally, hairdryers and desks are available.

A day of pampering can include hot stone massages and body scrubs along with reflexology and mani/pedis. The restaurant, Jamie's Italian, serves Italian cuisine and is open for lunch and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness centre, kids' club, sauna, and karaoke. Plus you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights near this 4.5-star Downtown Kuta hotel include Kuta Beach and Legian Beach.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$246 per night

Loft Room

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Deluxe (Deluxe Premium)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel Bali ratings based on 32 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Bali

Everyone (28) Family (4)
3 out of 5
Hotel is to big for our liking. We were not informed of the renovations taking place when we made our booking. We mainly chose the hotel for the pool area for the children.

Posted by , from Perth on 14 Nov 2018

Was this review helpful to you?
Comment from Hotel Management

15 Nov 2018 by Management of Hard Rock Hotel Bali

Dear Laurie, Thank you so much for being our rock star at the Hard Rock Hotel Bali. Your feedback is highly valued and will be shared with the team. I am sorry to hear we did not fit in to your expectations on this trip. However we believed our team has been followed up this matter, regarding the kids water park closure. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced. This year we have just complete dour Deluxe Premium upwards and they all feel cool and look stunning. Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

4 out of 5

Posted by on 20 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

24 Oct 2018 by Management of Hard Rock Hotel Bali

Dear Anonymous, Thank you for choosing to stay with us along with your family, and we greatly appreciate the awesome review! Really pleased you all had a great time. I certainly hope that you will stay in touch with us and come back and experience the new look in the future. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

5 out of 5

Posted by on 14 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

15 Oct 2018 by Management of Hard Rock Hotel Bali

Dear Anonymous, Thank you for choosing to stay with us along with your family. I certainly hope that you will stay in touch with us and come back and experience the new look in the future. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

5 out of 5

Beautiful hotel

Beautiful hotel with lovely staff oukd not fault our stay at all

Posted by , from perth on 28 Jul 2018

Was this review helpful to you?
Comment from Hotel Management

29 Jul 2018 by Management of Hard Rock Hotel Bali

Dear Sarah, Thank you very much for taking your time to rating us. We are so glad to read that you have enjoyed your recent stay with us at Hard Rock Hotel Bali. We will be looking forward to welcome you back. Rockin' regards, Management of Hard Rock Hotel Bali

3 out of 5

Awesome pool area - central Kuta location

Pros: Pool area, cabanas, kid's activities, central location
Cons: When renting the pool cabana's would have liked to order food from all the restaurants in the hotel complex - no just splash bar.
If you like the hustle & bustle of Kuta - Hard Rock hotel is slap bang in the middle of it. The hotel has a huge pool area and lots of kids activities. Our room was quite tired looking, but our friend's room was newly refurbished and looked nice. We spent our first 4 nights in Bali at Hard Rock and then moved to a villa in Seminyak. It was fun for the kids, but not very relaxing for adults (noisy and crowded). We rented the pool cabanas most days, which were nice, but the staff were a little lack lustre. I was expecting them to be constantly servicing us, especially since we were paying for the cabanas - but they were quite slow to get food & beverages. It was fun to try once, but I will not be back again - I prefer a more mellow scene.

Posted by , from Auckland, New Zealand on 17 Jul 2018

Was this review helpful to you?
Comment from Hotel Management

4 Sep 2018 by Management of Hard Rock Hotel Bali

Dear R, Thank you so much for being our rock star at the Hard Rock Hotel Bali. Your feedback is highly valued and will be shared with the team. We will be renewing many aspects of our hotel including our Deluxe rooms and entertainment. So when you come back for another visit the vibe will be enhanced. Please stay in touch with us and let us know if we can help in anyway for your holiday. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

5 out of 5
OMG! Pool / Kids Club is the Best! highly recommended to stay with kids also amazing location (2 min walk everywhere in Kuta) security and staff friendly and night rock bar is a good addition to holidays!

Posted by , from Perth, WA on 14 May 2018

Was this review helpful to you?
Comment from Hotel Management

14 May 2018 by Hard Rock Hotel Bali

Dear Alexei, thank you very much for taking your time to write this review. And thank you for the points, you Rock! We are so glad to read that you have enjoyed your recent experience with us at Hard Rock Hotel Bali, including the facilities, location as well as the Amplified Service delivered by our Band Members (staff). Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your upcoming visit. We will be looking forward to welcome you back. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

4 out of 5
There is not much I can pick to complain except a small bottle of water charged AU$4 was expensive. Cleanliness was 5star, and staff was extremely kind, helpful. I can easily recommend others but most families with kids under 12 year old

Posted by , from Gold Coast on 29 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

30 Apr 2018 by Hard Rock Hotel Bali

Dear Saab, thank you very much for taking your time to write this review. We are so glad to read that you have enjoyed your recent experience with us, as well as manage to recognize the Amplified Service delivered by our Band Members (staff). They are one of the best asset that we have in the company and often being the result for our Rock Star (guest) to come back. Do let us know shall there be further assistance that we could offer towards your upcoming visit. We will be looking forward to welcome you and your family back at Hard Rock Hotel Bali. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

2 out of 5
Rooms are so small like hospital rooms, balcony’s are shocking you can’t even sit on them and have ur morning coffee. You pay for the name that’s all. I got back from Bali today and was suppose to stay at hard rock for 10 days but only lasted 2 nights and found a beautiful Balinese hotel as I couldn’t stay at hard rock never again and I would not recommend!!!

Posted by on 28 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

30 Apr 2018 by Hard Rock Hotel Bali

Dear guest, Thank you very much for taking your time to write this review. Your feedback is highly appreciated for our never ending improvements. Further to your statement about our rooms, We see it is very subjective that you described our rooms as a small room. It is indeed that the balcony are standing balcony, not a sitting balcony, but it is still very comfortable for 2 people to stand at. For your information, we are also currently renovating our rooms, next time you come back, the vibe will be enhanced. Do stay tuned on our upcoming events and promotion and don’t hesitate to let us know shall there be further assistance that we could offer to amplify your next visit. Rockin’ Regards Ian Kusuma Asst. Marketing Communication Manager

3 out of 5
Staff were wonderful, hotel very run down, amenities run down, pool needs major repairs got our feet stuck in drains numerous times. Food and drinks very over priced, was disappointed for the cost of the hotel.

Posted by on 22 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

23 Apr 2018 by Hard Rock Hotel Bali

Dear guest, thank you very much for taking your time to write this review. We are so glad to read that you have enjoyed your recent stay with us, alongside the Amplified Service delivered by our Band Members (staff). Further to your feedback, kindly to inform you that we are currently renovating our rooms and some public facilities. Next time you come back, the VIBE will be enhanced. As of pricing, also to inform you that our pricing are competitively positioned in level 5 stars of hotel and in many cases are lower compare to the other area like Seminyak, Nusa Dua, Jimbaran and around. Do stay tuned on our upcoming events and promotion and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

5 out of 5
All round fun and relaxing place to stay. Staff are very hospitable!

Posted by , from Mackay, QLD on 20 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

22 Apr 2018 by Hard Rock Hotel Bali

Dear Sheree Thank you very much for taking your time to write this review. We are so glad to read that you have enjoyed your recent stay with us, as well as manage to recognize the Amplified Service delivered by our Band Members (staff). They are one of the greatest asset that we have in the company and often being the result for our Rock Star (guest) to come back. Do stay tuned on our upcoming events and promotion and don’t hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin’ Regards Ian Kusuma Asst. Marketing Communication Manager

Property Features

Hard Rock Hotel Bali offers its guests a complimentary water park, a waterslide, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A kid's pool, a fitness centre, and a sauna are also featured at the luxury Hard Rock Hotel Bali. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. This Mediterranean Kuta hotel is smoke free.

  • 418 guestrooms or units
  • 4 levels
  • 6 buildings
  • 4 dining venues
  • 7 conference rooms
  • Built in 1998
  • Buffet breakfast (free)
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Outdoor pool1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (11.1 km / 6.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Bali offers 418 forms of air-conditioned accommodation with minibars and a safe. 42-inch LED televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • Multiple bedrooms
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Jamie's Italian – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Starz Dinner – This buffet restaurant specialises in Asian cuisine. Open daily.

Splash Bistro – This bistro specialises in Mediterranean cuisine. Open daily.

Hard Rock Cafe – This bar specialises in American cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Number of treatment rooms 4
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 17

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 7, 2019 (from midnight March 6, 2019 to early morning March 8, 2019). Check-in and check-out will not be possible on March 7, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transport is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 220000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Bali Kuta
  • Hard Rock Hotel Bali
  • Hard Rock Bali Kuta
  • Hard Rock Bali
  • Hard Rock Kuta

You should know

  • Hard Rock Hotel Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 8 AM to 9 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.