4.4 out of 5

"Staff are excellent. Pool and rooms need updating for 5 stars but breakfast is great and kids loved it regardless. Local restaurants across road ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in Nusa Dua awaits you at Grand Mirage Resort & Thalasso Bali. You'll find popular sights like Tanjung Benoa and Nusa Dua Beach nearby. Highlights at this beachfront resort include 8 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 377 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, furnished balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include spring water baths and bathrobes, while premium bedding and down comforters invite a good night's rest. Coffee/tea makers, free bottled water, and safes are also available.

A day of pampering at Thalasso Bali can include beachside massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Grand Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. Panorama Lounge is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and fitness centre. 1100 square feet (102 square metres) of event facilities include conference centres, and other business amenities include a business centre. Additionally, you'll find a kids' swimming pool, a coffee shop/café, and a snack bar/deli. Each morning free breakfast is served. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions near this 4.5-star Kuta Selatan resort include Benoa Harbour and Bali Nusa Dua Convention Centre.

Premiere Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$160 per night

Family Studio, Garden View (Bunk Bed)

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Girls Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premiere Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Mirage Resort & Thalasso Bali ratings based on 409 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mirage Resort & Thalasso Bali

Everyone (114) Business (1) Couples (134) Family (160)
3 out of 5
VA43 delayed 3½ hrs, Ramad driver excellent communication Main bldg reception checkin traditional Bali design, well laid out, Rm1110 off mould smell, 10 yr+2 yr old breathing problems, wife disgusted filthy bar fridge mouse droppings rubber seals, rm totally unacceptable unhygienic, next 2 hrs saw 2 other rms, one same condition, other worse, 3rd rm 1st floor pool view no strong mould smell so settled first night, but insisted immediate rm upgrade to Family Wing rest of stay cost extra based on daily fluctuating exchange rate at the time. Receptionist helpful was aware of rms' condition but did not advise ethically, strongly suggests this is standard practice of hotel to treat guests booked on cheapest rate, other reviews highlight similar complaints. Facilities: family wing pool, kids water park front next to Starbucks, kids’ club, buffet breakfast, beach very avg, construction work new section facing beach, mozzies present, did not do all-inclusive-worked out most cost effective breakfast only rate, Taxi Driver'MadeTransport' dark maroon minivan across road. Waterbom Park wise choice, Receptionist Checkout great, pre-booked hotel's US80 airport transf, but only AU20 or RP200k any taxi only20 mins airport via freeway, location good, everything close, pubs entertainment souvenirs minimarts cheaper massages 1hr full body RP60k. Overall 8 star family wing, buffet breakfast, staff, poor rating main bldg grnd flr rm. If family with young kids book only family wing rm, book early

Posted by , from Gold Coast QLD AUSTRALIA on 21 Jan. 2019

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1 out of 5

Posted by on 19 Jan. 2019

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5 out of 5
The Grand Mirage and its staff are truly AMAZING we will be back, best holiday we have ever had.

Posted by on 18 Jan. 2019

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5 out of 5
Beautiful resort and very friendly staff. Awesome buffet breakfast each morning with many dishes to choose from.

Posted by on 17 Jan. 2019

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4 out of 5
Hotel was very nice. Great kids pool and facilities. Staff were amazing.

Posted by on 6 Jan. 2019

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5 out of 5
great family place, playground and indoor area is great. found out on the last day I could have rented a stroller, it would have been great if i knew in advance. Also if you speak to staff they will sing for you and bring you cake for your birthday ( we went for my birthday), only if organised prior and at a cost. We didn't know we could do that on till last day we saw it happen to another guest... but overall it's a great place to stay and relax

Posted by , from Australia on 6 Nov. 2018

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5 out of 5
Best people in the world. Friendly, profesional, always ready to help

Posted by on 22 Oct. 2018

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5 out of 5

Posted by on 18 Sep. 2018

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5 out of 5
Loved this hotel for our family with a small child. We had a room on the ground floor facing the ocean and pool. It was ideal to "escape" (sit on the balcony :) ) the room when our toddler was napping inside. Pool area was fab and we all had a great time

Posted by , from Perth on 10 Sep. 2018

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4 out of 5

Needs some updating but still felt like a king

Staff are excellent. Pool and rooms need updating for 5 stars but breakfast is great and kids loved it regardless. Local restaurants across road . Very handy.

Posted by , from Australia on 2 Sep. 2018

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About the Grand Mirage Resort & Thalasso Bali

Location Jalan Pratama 74 Tanjung Benoa, Nusa Dua, Bali 80363

All-inclusive Details

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorised water sports not included
  • Cycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included

Property Features

Some rates at Grand Mirage Resort & Thalasso Bali are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Grand Mirage Resort & Thalasso Bali, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A beach bar, and A swim-up bar. This luxury resort also offers a kid's pool, outdoor tennis courts and a fitness centre. You'll have access to the outdoor pool at a partner property. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Nusa Dua resort.

  • 377 guestrooms or units
  • 4 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars or lounges
  • 1100 sq ft of conference space
  • 102 sq. m of conference space
  • Built in 1993
  • Buffet breakfast (free)
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Grand Mirage Resort & Thalasso Bali offers 377 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a bath, a spring water bath, a complimentary bathrobe and complimentary slippers. This Nusa Dua resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Spring water bath
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily.

Grand Cafe – This poolside restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours.

La Cascata – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Jukung Grill – This beach restaurant specialises in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Coconut Pool Bar – This poolside bar only serves light fare.

Panorama Lounge – Overlooking the ocean, this lobby lounge specialises in international cuisine and only serves light fare.

Late-night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Fees may apply. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 7, 2019 (from midnight March 6, 2019 to early morning March 8, 2019). Check-in and check-out will not be possible on March 7, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Maximum 2 children may stay in a room with parents, using existing bedding or a maximum of 1 single rollaway bed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Breakfast
  • Pool access
  • Beach access
  • Fitness centre access
  • Internet access
  • In-room bottled water
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mirage Resort Thalasso Bali Nusa Dua
  • Grand Mirage Resort Thalasso Bali
  • Grand Mirage Thalasso Bali Nusa Dua
  • Grand Mirage Thalasso Bali
  • Grand Mirage Bali
  • Grand Mirage Hotel Tanjung Benoa
  • Mirage Thalasso Bali Nusa Dua

You should know

  • Grand Mirage Resort & Thalasso Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • The total price shown includes a resort fee.