4.1 out of 5

"Second time I have stayed. We had a pool room view but much preferred the inter connecting rooms as they are larger. The hotel locate is A1 " More

By a verified traveller on Mon 16 Apr 2018

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Hotel Description

A family-friendly stay in Kuta awaits you at Grand Inna Kuta. Within steps you'll find Kuta Beach and Tuban Beach within a 20-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools, and 2 poolside bars.

LCD TVs with cable channels are featured in all 322 rooms, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include slippers and free toiletries. Additionally, safes, hairdryers, and phones are available.

Kelapa Pool Bar is the hotel's own bar. Spend the day at the beach and enjoy the onsite kids' swimming pool. Business amenities include conference space and meeting rooms. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and spa services. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute drive of this 4-star Downtown Kuta hotel include Legian Beach and Seminyak Square.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$81 per night

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Inna Kuta ratings based on 109 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Overpriced for what it is

I have stayed at plenty of hotels in Bali for less money and been more satisfied with the experience. The service at this hotel was average, the food average, the room with Seaview was not worth the money we paid. Also very difficult to find the rooms as odd numbers are in a different area to even numbers! Great location right by the beach but it is a 3 star hotel at best and very dated. Left feeling disappointed and wouldn’t choose to stay here again.

Posted by , from NZ on 25 Jun 2018

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3 out of 5
I have stayed at the Grand Inna Kuta three times before now and this time it was disappointing. There is now an "old" part and a "new" part of the hotel. We stayed in the old section. Mould in the bathroom, no ventilation and the room "smelt" after cleaning, like dirty water. Staff as always wonderful and the best part of our stay was the "pop up" restaurant. Great food at a great price

Posted by , from Perth, Australia on 7 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Elita

Thank you for your comments and we apologize for the inconvenience that you had during stay. May we suggest for your next visit to book Deluxe room in Beach Wing. We hope to welcome you back again in the future.

5 out of 5
Second time I have stayed. We had a pool room view but much preferred the inter connecting rooms as they are larger. The hotel locate is A1

Posted by , from melbourne on 16 Apr 2018

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Comment from Hotel Management

18 May 2018 by Elita

Thank you for your comments related to your stay. Looking forward to welcoming you back in the future.

4 out of 5

Very close to the beach

Cons: Bathroom needs to be updated.
We were very pleased with our stay except our bathroom was very dated and not really that clean being so old, bath with a shower in the bath, okay if you can step into the bath but not for older people. The breakfast was very good with a lot to choose from, the staff are very helpful and friendly. Overall we had a very good time.

Posted by , from Perth on 11 Apr 2018

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Comment from Hotel Management

18 May 2018 by Elita

Thank you for your review and apologize for the inconvenience. For your information you could request for a room with stand alone shower (no bathtub) upon making booking. We are looking forward to welcoming you back again in the future.

3 out of 5
Rooms need work in old section , room service is yuck , staff and location is a credit to this hotel

Posted by on 25 Mar 2018

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Comment from Hotel Management

22 May 2018 by Elita

Thank you for your comments and apologize for the inconvenience that you had during stay which will be improved in the future.

3 out of 5

Nice Hotel, Central to Kuta main, Beach Front.

We went on holiday to rest, got a room on the main thoroughfare passage, next to the restaurant (1207). Very noisy all day and night long, kept on waking up to children running and loud patrons after their night out on the town! No balcony and no views as pictured, for a superior room! It’s just a concrete block room! Do yourself a favor, if resting don’t take a room in this location as you get the noise from the restaurant as well. Bathroom shower door leaked water all over the bathroom tiled floor when taking a shower. Light switch in bathroom broken, would not switch off! Other than these problems it was okay! The staff are exceptional, always ready to please! The restaurant food was good!

Posted by , from Perth, Australia on 21 Mar 2018

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3 out of 5

Location great

For recently renovated rooms they are very ordinary!! Mouldy bathrooms smelly areas all throughout hotel room . Room was a disappointment for someone who has stayed in lots of hotels in Bali and for the price $145 per night never again! The hotel was a great location and breakfast was really nice and the staff just beautiful!!

Posted by , from new south wales on 7 Mar 2018

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4 out of 5

Excellent Location

We loved our stay at Grand Inna, perfect location, right on Kuta beach. The breakfast was good with all the usual foods offered. Our only complaint would be that they should allocate a non smoking area around the pool, it seemed like everywhere we sat we were surrounded by smokers, which as a non smoker is very unpleasant.

Posted by , from Perth, WA on 1 Mar 2018

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2 out of 5

Rooms were old Bed was terrible Fridge smelled

Overall the hotel was terrible need a face lift rooms were dirty fridge smelled and wouldn't cool anything Bed was hard and let's not even talk about the pillows Only positive thing was it was next to the beach Would never stay there again

Posted by on 11 Feb 2018

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4 out of 5

Mid range hotel - higher priced

Overall stay was good. Breakfast great range and plentiful. Location - great for beach access Staff - friendly Clean - could do with some updated furniture and furnishings

Posted by , from Australia on 11 Feb 2018

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Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking , Parking (limited spaces)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 7, 2019 (from midnight March 6, 2019 to early morning March 8, 2019). Check-in and check-out will not be possible on March 7, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Grand Inna Kuta

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR200000 for adults and IDR100000 for children (approximately)
  • Airport shuttle fee: IDR300000 per vehicle (one-way)
  • Rollaway bed fee: IDR400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Inna Kuta Hotel
  • Grand Inna Hotel
  • Grand Inna Kuta
  • Grand Inna
  • Grand Inna Kuta Bali

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.