4.7 out of 5

"Lovely staff. Beds were comfy, big open spaces in the lounge/kitchen. Great location. Loved it and would absolutely love to stay again. " More

By a verified traveller on Fri 06 Apr 2018

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Hotel Description

At Waldorf Newhaven - Botany Downs, you'll be 8 km (5 mi) from Rainbow's End and 8.5 km (5.3 mi) from Sylvia Park. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a TV with digital channels, and each apartment features free WiFi, a balcony and a living room. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A dining area, a coffee/tea maker and a hairdryer are also available.

Enjoy the fitness centre and outdoor tennis court as well as access to a playground. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 3.5-star East Tamaki property include Mt. Smart Stadium and ASB Showgrounds.

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom Family Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

3 Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Waldorf Newhaven - Botany Downs ratings based on 17 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Waldorf Newhaven - Botany Downs

Everyone (11) Couples (2) Family (5)
5 out of 5
The property provides a car park and extra carparks around the building for visitors. The tenants were quiet and busy living their own lives just like us working people. I felt safe because of door security doors and windows. I quiet like the once a week change of sheets and towels and no daily interference from staff duties. It felt like home and enjoyed the home cook meals every night. Thank you for making our stay away from home a great one. Tui

Posted by on 30 Apr. 2019

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Comment from Hotel Management

27 May 2019 by Lucia

We are delighted that you enjoyed staying at our residential complex. We trust you had adequate cooking utensils to prepare your meals and the staff respected your privacy. We look forward to welcoming Tui and family back to Waldorf Newhaven.

5 out of 5
Clean and quiet and very good area for family .close to shopping

Posted by on 30 Jan. 2019

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Comment from Hotel Management

8 Feb. 2019 by Lucia - Waldorf Management

Dear Guest Thank you for your comments regarding your stay. More comments will assist us to improve our service if we fall short anywhere. Much appreciated!

5 out of 5
Close to shopping mall , fast food, transportation, gas station all in walking distance. Safe and secure parking for even guests. Beautiful landscape, pools, gym and babaque area.

Posted by on 15 Dec. 2018

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Comment from Hotel Management

22 Dec. 2018 by Lucia

Thank you for taking the time to note your comments. We appreciate your feedback.

4 out of 5

Posted by on 29 Nov. 2018

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Comment from Hotel Management

1 Dec. 2018 by Lucia

Thank you for your appreciation. Please let us know where we can improve to get that 5th star :) Waldorf Newhaven Mangement

5 out of 5
Lovely staff. Beds were comfy, big open spaces in the lounge/kitchen. Great location. Loved it and would absolutely love to stay again.

Posted by , from Australia on 6 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Lucia

Thank you for your feedback. We would love to welcome you back.

4 out of 5
Happy it was across the road from a shopping centre, it was on the right side of Auckland making it really easy to drive to places and not get caught in traffic

Posted by , from australia on 24 Feb. 2018

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Comment from Hotel Management

26 Feb. 2018 by Lucia

Thank you for taking the time to give us your feedback. We are happy you enjoyed staying with us

4 out of 5

Great location but disappointing service

Pros: Great location, great facilities that are well maintained. Overall the unit was clean and tidy and had all the things you need for a longer term stay.
Cons: Check in process (face-to-face rather than DIY), the lack of information and the overall handling of queries. Fixing broken items ASAP.
Location: Near a large shopping complex, with all the big brand stores, supermarkets and takeaways. Easy to get in and out of.
Clean and tidy unit, with all the facilities you need in a great location, but was let down by the "DIY" check in process, lack of information and overall handling of queries. For example, when we asked for a second rubbish bag (we stayed for a week) we were told that it was not a hotel and we had to provide all of our own things - including toilet paper and rubbish bags. Access to amenities was inconsistent - we were not given an access card to the pool at check in and were told we had to wait until the following day, while other families had the access key waiting for them in the unit. The waste disposal was not operating. A note was left to advise us of this, but no attempts were made to rectify this during our stay and we had to contend with emptying rancid dripping water from an ice-cream container and a foul smelling sink. Ironically we were told to empty all our food waste into the rubbish bin, despite only having one bag to last the week. The DVD player was also not operational.

Posted by , from Wellington on 11 Dec. 2017

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Comment from Hotel Management

17 Dec. 2017 by Newhaven Management

Hello Greg Thank you for taking the time to report your concerns. We regret that our Check-in procedure was not passed on to you by your 3rd party website. As soon as we receive the booking details, we forward the check-in key safe instructions to the email provided to us. We are a residential complex with a property management office operating 5 days a week. We are not a registered hotel operation therefore do not supply amenities associated with short term stays. Our tenants who book with us are after the peacefulness of the complex. Guests who arrive on weekends usually get in touch with us prior to their arrival to arrange extra keys or gym/pool access. Our key safe can only hold 1 set of keys. The faulty wastemaster was logged with a service company to attend to. We checked that the water was still draining in spite of the wastemaster not working. We were fully booked so could not move you to another apartment. We apologize for this. I checked with my staff if the DVD operations was reported. No one was aware of this. We will check the DVD in your apartment to ensure other guests do not have the same problem.

4 out of 5

Apartment complex close to Retail Centre

Pros: Clean and comfortable
Cons: Outside lighting
This was a pleasant surprise. Easy trip from Auckland airport, key pick-up after hours was no trouble at all. Some of the outside lights weren't working so it was hard to see the keypad for entry into our rooms, but we got it sorted after a while. Maybe I was just tired after the flight. The apartment was warm and clean and spacious, I always remember Auckland being cold in April but this apartment was very warm and comfortable. Its a one minute drive over to the Botany Town Centre with all the shops and supermarkets needed, and convenient to the wedding we were attending. So all in all it was definitely a place we would stay in again.

Posted by , from Brisbane on 14 Apr. 2016

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Comment from Hotel Management

30 May 2016 by Lucia

Dear guest Thank you for your feedback. We have replaced the light bulb above the keysafe. We are pleased you enjoyed your stay with us and that your expectations were met with an added bonus of an unusually warm April. We unfortunately cannot take the credit for that :) Management

5 out of 5

A must see!

My partner and two daughters recently stay here and it was amazing. It had everything we needed full kitchen, dining room, lounge room and balcony then up stairs two bedrooms (king bed then 2 singles in other room) and a bathroom. This will be the only place we stay at when we come back to Auckland in the future.

Posted by , from Adelaide on 23 Mar. 2016

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5 out of 5

Awesome Stay

Pros: Everything!! Very modern and clean décor, no clutter, just absolutely beautiful.
Cons: Maybe having frosted windows as our kitchen and 1 of the bedrooms was right by the entrance way and naturally people would peer in as they entered.
Location: It was right across the road from the lake so we often went for a wander over to have a look and get some exercise in.
We had an awesome stay at the Waldorf, lovely spacious apartment, nice views, very stylish and sooo convenient being across the road from the Botany Town Centre. We will definitely be staying again!! The lady that I called with a few queries, Marie I think? was absolutely AMAZING!!! As I was up there for surgery she was able to recommend a suitable apartment for my family and I and she was absolutely spot on with her recommendation! Thank you all so much! Definitely value for money!! Will be staying again :)

Posted by , from Palmerston North on 9 Feb. 2016

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Comment from Hotel Management

31 May 2016 by Lucia

Hello Aza We trust you have recovered from your surgery and look forward to welcoming you back. I will pass your comments on to Marie. We are especially thrilled if our staff have made you feel welcome. Kind Regards Lucia and the Newhaven Team

About the Waldorf Newhaven - Botany Downs

Location 40 Haven Drive, East Tamaki, Auckland 1001

Property Features

Waldorf Newhaven - Botany Downs offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. WiFi is free in public spaces. Waldorf Newhaven - Botany Downs also features a BBQ, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3.5-star East Tamaki apartment is smoke free.

  • 1 building
  • 38 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Auckland (AKL-Auckland Intl.) (18 km / 11.2 mi)
  • Train station: Auckland Sylvia Park Station (7.9 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Waldorf Newhaven - Botany Downs offers 38 forms of accommodation with washers/dryers and coffee/tea makers. Rooms open to balconies. This accommodation offers separate living rooms. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Digital televisions are provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Living room
  • Television
  • Digital channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 9 AM-5 PM
If you are planning to arrive after 4 PM, please contact the property in advance using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions and key retrieval information. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
Guests arriving after 4 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Cash or credit card deposit required

Hotel Names

  • Waldorf Newhaven Botany Downs Apartment East Tamaki
  • Waldorf Newhaven Botany Downs Apartment
  • Waldorf Newhaven Botany Downs
  • Waldorf Newhaven - Botany Downs Apartment
  • Waldorf Newhaven - Botany Downs East Tamaki
  • Waldorf Newhaven - Botany Downs Apartment East Tamaki

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

url importing https://www.wotif.com/Auckland-Hotels-Waldorf-Newhaven---Botany-Downs.h9627436-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.