4.6 out of 5

"Cannot complain about the Hotel, but our last stay and the one previous at the Grand both had nightly interruptions from guests being locked out of th ... " More

By a verified traveller on Thu 12 Oct 2017

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a casino.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Free newspapers, safes, and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of a conference centre and a meeting room. Additionally, you'll find free WiFi in public areas, a fitness centre, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$198 per night

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Hotel ratings based on 1,456 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Excellent location

Pros: The staff were excellent. The room is a good size, beds comfortable.
Location: Casino, great restaurants, shopping
Cannot complain about the Hotel, but our last stay and the one previous at the Grand both had nightly interruptions from guests being locked out of their rooms and banging on doors, yelling, really quite disturbing.

Posted by , from Whakatane on 12 Oct 2017

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5 out of 5

central to city attractions

Pros: Central, clean, close to everything
Cons: I was AGHAST at having to pay $50 for overnight parking, that was in my opinion, complete robbery
Location: Everything you need is within walking distance
Room was great, kids thought it was a real treat. We watched the construction next door with enthusiasm and very grateful for sound proof windows!

Posted by , from Whangamata on 5 Oct 2017

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5 out of 5

So central

Love this place. Clean comfy welcoming and easy to find just look for the big tower!

Posted by on 21 Sep 2017

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5 out of 5

Excellent service

Very professional service from the start , front Desk check in person was excellent , room was well presented , staff to assist with luggage excellent

Posted by , from auckland on 18 Sep 2017

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3 out of 5

Very disappointed in Burger bar restaurant b/fast

Cooked breakfast was served cold on cold plates. Bar manager handled situation well and credited as required.

Posted by , from Mount Maunganui on 17 Sep 2017

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5 out of 5
Easy check in and check out. Staff were friendly will definitely be staying again soon

Posted by , from Nz on 16 Sep 2017

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5 out of 5
Staff were amazing. Room was cool, cleaners were lovely.

Posted by on 4 Sep 2017

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Comment from Hotel Management

6 Sep 2017 by Gemma

Thank you for taking the time to post this lovely review. We are glad that you had a great experience and we hope to see you again soon. Kind Regards, Gemma

5 out of 5

awesome stay

It was great to stay in Skycity. Enjoyed casino and outer views with family..

Posted by , from Australia on 3 Sep 2017

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Comment from Hotel Management

6 Sep 2017 by Gemma

Thank you for taking the time to post this lovely review. We are glad that you had a great experience and we hope to see you again soon. Kind Regards, Gemma

4 out of 5

Great location in the heart of all the action.

Great location. Clean and quiet and comfortable room. Great restaurants.

Posted by on 30 Aug 2017

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Comment from Hotel Management

6 Sep 2017 by Gemma

Thank you for taking the time to post this lovely review. We are glad that you had a good experience with us, we are definitely very lucky to be in such a convenient location with so many restaurants. We hope to see you again soon. Kind Regards, Gemma

2 out of 5

Night in town with my son

Pros: location
Cons: sound proofing
Our room was VERY noisy. The room 309 opposite us had loud music and partying going all afternoon and late into the night till about 2am. There was also banging coming from the room on the other side of us and from somewhere elsewhere too. Wont stay there again.

Posted by on 27 Aug 2017

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Comment from Hotel Management

6 Sep 2017 by Gemma

Thank you for taking the time to share your thoughts and concerns from your recent experience here at SKYCITY Hotel. I am disappointed that we were unable to exceed your expectations over the scope of your SKYCITY experience. However we appreciate the honest as we are unable to improve on areas our guests feel we are lacking. Kind Regards, Gemma

Property Features

There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.6 km / 13.4 mi)
  • Train station: Auckland Mt Eden Station (2.8 km / 1.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Skycity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with Cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Auckland's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Jade Dragon – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

The Deli and Noodle Bar – This restaurant only serves lunch.

Andy's Burgers and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 45.00 per day (in/out privileges)
  • Rollaway bed fee: NZD 35.0 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®