4.6 out of 5

"Good view out to harbour bridge Pleasant accommodating staff " More

By a verified traveller on Mon 24 Apr 2017

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a casino.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Free newspapers, safes, and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of a conference centre and a meeting room. Additionally, you'll find free WiFi in public areas, a fitness centre, and spa services. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$171 per night

SkyCity Special

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Skycity Hotel ratings based on 1,435 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Good view out to harbour bridge Pleasant accommodating staff

Posted by on 24 Apr 2017

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4 out of 5

Good center of the city

Good, however requested staff to clean the unpleasant stain on the carpet they just ignored

Posted by , from ACT on 23 Apr 2017

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4 out of 5

Goog Location

The hotel was value for money but we really wanted to visit the Sky Tower and that is why we stayed there. Our room was comfortable and clean. At the time of our stay the defence force was promoting ANZAC Day and so we had the navy band performing outside plus the army displaying big guns. A warning to travellers, it took us about 40 minutes to get to the airport from the hotel.

Posted by on 22 Apr 2017

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5 out of 5

Friendly, clean and helpful

Was excellent everyone was friendly and helpful. I found that every question was answered and I felt important. The meals were spectacular and the atmosphere was super I did not go to the casino much but the time I did I thought it was clean, organised and everyone was friendly and helpful The food and drink places were very good. Liked Andy's best. The ribs were my partners favourite. Very friendly staff and helpful too. Defiantly recommend sky city to everyone for a fantastic weekend away

Posted by , from R on 10 Apr 2017

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3 out of 5

Good for central position in city

Pros: Clean
Cons: Could not read in the room because of poor lighting.also,central heating very difficult to control.I asked staff to come and help,but problem persiste
Location: Good restaurants
Adequate for purpose of my stay,but several major flas,especially the air con in my room

Posted by on 8 Apr 2017

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5 out of 5

Sel's Weekend

Awesome, great location, close to everything. Need more people on reception waited for a while to be served and having to queue and or held up because a customer before us taking too long and no one else at reception to assist!! We checked in late Saturday afternoon 1/4 if your reception staff get stressed easily they need to look at their behaviour not a good look for the industry you cater for. Overall experience was good.

Posted by on 2 Apr 2017

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5 out of 5

Close to everything

Pros: So close to everywhere, within walking distance.
A wonderful experience. Friendly staff and excellent comfortable rooms.

Posted by on 1 Apr 2017

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5 out of 5

5 star

Close to downtown - pier. Good food Great location

Posted by , from san francisco / hawaii on 28 Mar 2017

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3 out of 5

Nothing Special except nice staff.

Pros: Breakfast buffet at Fortuna. Location, pleasant staff.
Cons: Hot chocolate and ensuring room requests meet.
Location: Middle of the city and everything you can think of.
I choose to stay in Skycity for the location. The beds were comfortable and room adequate but not great value for money. They don't even provide hot chocolate sachets. Room wasn't serviced until after 4 and then only because we asked. I had to ask more than once for a extra cup, tea and milk as there was insufficient for 3 adults even though that is who I booked for.

Posted by , from Napier on 28 Mar 2017

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5 out of 5

Beautiful place

Lovely no doubts. Wonderful staff and theybtreated us well

Posted by on 27 Mar 2017

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Comment from Hotel Management

29 Mar 2017 by Helena

Thank you so much for taking the time to share your lovely review. I am pleased our team were able to assist you greatly on your recent stay with us. Have a wonderful evening!

Property Features

There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A round-trip airport shuttle (available on request) is available for a fee. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Hotel
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Auckland (AKL-Auckland Intl.) (21.6 km / 13.4 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Skycity Hotel offers 323 air-conditioned accommodations with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay films. Bathrooms include showers, complimentary toiletries, and hairdryers. This Auckland hotel provides complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Refrigerator
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Jade Dragon – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

The Deli and Noodle Bar – This restaurant only serves lunch.

Andy's Burgers and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Minimum check-in age is 18
  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 24.90 and NZD 25 per person (approximately)
  • Airport shuttle fee: NZD 35 per person (one way)
  • Valet parking fee: NZD 40.00 per day (in/out privileges)
  • Rollaway bed fee: NZD 35 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Skycity Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®