4.7 out of 5

"Had a one night stay here with my husband, great location to restaurants, sky casino, staff very friendly and helpful, had a room on the 20th floor ci ... " More

By a verified traveller on Sun 14 Jan 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The buffet restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include University of Auckland and Auckland Town Hall.

Premium Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$244 per night

Grand Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Twin

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Premium Luxury King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 995 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Pros: Location
Had a one night stay here with my husband, great location to restaurants, sky casino, staff very friendly and helpful, had a room on the 20th floor city side which had a view over city and could see glimpses of the harbour.

Posted by , from Hamilton NZ on 14 Jan 2018

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5 out of 5
Great hotel, great facilities, great location and fantastic staff. Changed our room without an issue or charges.

Posted by , from Melbourne Australia on 7 Jan 2018

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Comment from Hotel Management

8 Jan 2018 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay, I am pleased you enjoyed your time with us.

5 out of 5

Great

Great stay good location great staff would stay there again

Posted by on 9 Dec 2017

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Comment from Hotel Management

10 Dec 2017 by Alison Borland - Guest Relations Executive

Many thanks for commenting on your stay, it's great to hear you enjoyed your time with us.

4 out of 5

Great place to stay

Pros: Bright, modern rooms with a lovely bathroom, handy to central Auckland
Cons: The television is down to low too watch from the bed, pity it wasn't up a bit higher, wish the takeaway coffee cups where bigger...
Location: Love the convenience of being so close to so many lovely restaurants
Handy to our favourite restaurant The Grille, checkin/out is prompt and lucky to check in early

Posted by on 3 Dec 2017

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Comment from Hotel Management

5 Dec 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay at The Grand Hotel, I am pleased you enjoyed your stay. Thank you also for your suggestions which I have passed onto the team.

5 out of 5

Perfect and excellent

Awesome relaxation and beautiful scenery enjoyed every moment loved the purirri fragrances of body selection and comfortable beds with immaculate white sheets and a well stocked mini bar,professional staff at the reception and a truly 5star service

Posted by , from auckland on 28 Nov 2017

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Comment from Hotel Management

30 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for your lovely review of The Grand Hotel. We are delighted you enjoyed your stay with us and we hope to welcome you back soon!

3 out of 5

Not impressed

Walk between room and casino didnt feel safe, view terrible, had to call to have tv fixed. Very under other 5 stars I have stayed in.

Posted by , from nz on 20 Nov 2017

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Comment from Hotel Management

30 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay, I am sorry to hear that we did not meet your expectations and your feedback has been passed onto our management team to review. Thank you for letting us know and we hope to welcome you back in the future.

3 out of 5

Good location but maintenance not up to scratch

The shower did not function as intended due to poor maintenance. There are 2 shower heads but the ability to change from one shower head to the other was broken. The shower head that it was stuck on was pointing at the wall and could not be adjusted. Not good enough for any hotel and certainly not for one as expensive as the Sky City Grand. Good location though and friendly staff.

Posted by on 18 Nov 2017

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Comment from Hotel Management

21 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay, I am sorry that to read about the problems with your shower and sorry that we didn't have the opportunity to assist you during your stay. Our maintenance team will be advised of the problem immediately and thank you for letting us know. We do hope to welcome you back in the future.

5 out of 5

Stylish hotel

The Sky Grand is elegant and stylish. The rooms are very comfortable with great views if you are in the harbour side.

Posted by , from Wellington on 17 Nov 2017

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Comment from Hotel Management

21 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay, we hope to welcome you back soon.

5 out of 5

Great accomodatiom

Pros: Location
Cons: Cleaning of the room.
Location: N/A
Very enjoyable stay but room could be cleaner. Staff were friendly and helpful.

Posted by on 11 Nov 2017

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Comment from Hotel Management

14 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for your review. I am pleased that you enjoyed your stay but disappointed to read that the room was not of our usual high standard. This will be addressed with the team and we do hope to welcome you back in the future.

4 out of 5

Excellent location!

Location was perfect. Close to cbd. Alot to do in the vicinity. Iur only let sown would have to be with the servicing if the room. They were pretty quick to restock minibar. But getting new towels was a disaster.

Posted by on 29 Oct 2017

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Comment from Hotel Management

31 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay. I am sorry that your room was not serviced till later in the day and I will pass this feedback onto the team. I am pleased that overall you had a great stay and hope to welcome you back soon.

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hr business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.7 km / 13.5 mi)
  • Train station: Auckland Mt Eden Station (2.9 km / 1.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium Satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Auckland's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This buffet restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Personal motorized watercraft on site nearby
  • Windsurfing nearby
  • Sailing nearby

Spa Services

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Union Pay
  • No rollaway/extra beds available
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD42 for adults and NZD21 for children (approximately)
  • Self-parking fee: NZD25 per night
  • Valet parking fee: NZD45.00 per night
  • Rollaway bed fee: NZD35 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®