4.7 out of 5

"I ordered room service for my son and myself. He is a super finicky eater and ate everything on the plate. I ordered the eggplant parmigiana - delici ... " More

By a verified traveller on Tue 18 Apr 2017

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The buffet restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Breakfast is available daily. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include University of Auckland and Auckland Town Hall.

Premium Luxury King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$242 per night

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Twin

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Premium Luxury King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 2,018 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
I ordered room service for my son and myself. He is a super finicky eater and ate everything on the plate. I ordered the eggplant parmigiana - delicious!

Posted by on 18 Apr 2017

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Comment from Hotel Management

21 Apr 2017 by Alison Borland - Guest Relations Executive

Thank you for your comments, our In room dining team will be delighted to receive them and we hope to welcome you back soon!

5 out of 5

Perfect base for a weekend getaway

Great location, excellent rooms (love the recent renovations), amenities are perfect, depot and federal are great for breakfast and just a short stroll to the CBD and Waiheke ferry The card room keys are getting a little old (Didn't work) and the phone service when calling ahead was a little slow (Didn't know how to modify a booking) Would stay again

Posted by on 6 Apr 2017

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4 out of 5

Get away

Pros: The swimming pool and spa area with the Gym.
Cons: something very minor, but more milk in the room for Hot cuppa!
Location: N/A central
From when we booked to when we checked-in, to checking out, everything was fantastic and smooth sailing. The staff at Grand were lovely and kind, the room was clean and tidy, and the finer touches for our Anniversary pulled the heart strings. Thank you Grand Hotel for your kindness. We also loved our room 2003 with an amazing view of the Sky Tower and the Auckland Harbor bridge. Regards, Mr and Mrs Edwards 4.4.17 - 5.4.17

Posted by on 5 Apr 2017

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4 out of 5

Excellent location with attractions close by

The cleanliness of the room can be better please if it is ranked 5-star.

Posted by on 2 Apr 2017

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5 out of 5

Fantastic location, excellent services.

Pros: The staff, the spa, restaurants, location. Basically everything.
Cons: Check out, had to wait.
Enjoyed every moment, totally recommend to everyone.

Posted by on 30 Mar 2017

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4 out of 5
We were a bit unlucky in that on the second night of our two night stay there was a problem with the plumbing, and there was no available water for toilets, handbasin or shower. We liked the room very much, and the whole atmosphere of the hotel, and would stay there again provided we could use the bathroom!

Posted by on 24 Mar 2017

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5 out of 5

Lived up to our expectation

Stayed 3 nights. Great location. Room lived up to our expectation. Enjoyed complimentary nibbles with our drinks at Gusto's. Truly pampered at East Spa. Wonderful overall stay. Would definitely stay again.

Posted by on 22 Mar 2017

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Comment from Hotel Management

21 Apr 2017 by Alison Borland - Guest Relations Executive

Thank you for reviewing The Grand Hotel. It's great to hear you enjoyed your stay with us and we hope to welcome you back soon.

5 out of 5
We had an overnight flight and they got us in a room at 7:30 a.m.!!! We were able to shower and take a nap to enjoy the day ahead.

Posted by on 20 Mar 2017

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Comment from Hotel Management

27 Mar 2017 by a

Thank you for your comments, I am delighted to hear you enjoyed your stay and our team were able to provide a room after your long flight. We hope to welcome you back soon,

5 out of 5
Every thing I would expect. Happy to recommend & stay again

Posted by on 12 Mar 2017

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Comment from Hotel Management

21 Mar 2017 by Alison Borland - Guest Relations Executive

Thank you for your comments, I am delighted you enjoyed your stay. Thank you for recommending us and we hope to welcome you back soon!

3 out of 5

not 5 star

Room maintenance below par door stop missing so bathroom door hits shower door. shower rose loose paint peeling off ceiling, we got a room with harbour view but from the bed and couch you can't really see the view as they are both on the wrong side of the room, great staff

Posted by on 11 Mar 2017

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Comment from Hotel Management

21 Mar 2017 by Alison Borland - Guest Relations Executive

Thank you for your comments. It was lovely to hear your feedback about our wonderful team but I was disappointed to hear about your room. I will pass this onto the team so that they can rectify the issues immediately. Thank you again for your feedback and we hope to welcome you back soon!

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. A round-trip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Hotel
  • Free WiFi
  • Indoor pool
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.7 km / 13.5 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay films. Bathrooms include showers, bathrobes, complimentary toiletries, and hairdryers. This Auckland hotel provides complimentary wireless high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Gusto – This buffet restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Personal motorized watercraft on site nearby
  • Sailing nearby
  • Windsurfing nearby
  • Parasailing nearby

Spa Services

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Facial treatments
  • Number of treatment rooms 12
  • Manicures and pedicures
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Body treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: NZD 39 per person (approximately)
  • Airport shuttle fee: NZD 35 per person (one way)
  • Self parking fee: NZD 25 per night
  • Valet parking fee: NZD 40 per night
  • Rollaway bed fee: NZD 35 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Skycity Grand Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®