4.7 out of 5

"Very enjoyable stay but room could be cleaner. Staff were friendly and helpful. " More

By a verified traveller on Sat 11 Nov 2017

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The buffet restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include University of Auckland and Auckland Town Hall.

Premium Luxury King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$199 per night

Grand Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Twin

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Premium Luxury King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 2,056 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great accomodatiom

Pros: Location
Cons: Cleaning of the room.
Location: N/A
Very enjoyable stay but room could be cleaner. Staff were friendly and helpful.

Posted by on 11 Nov 2017

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Comment from Hotel Management

14 Nov 2017 by Alison Borland - Guest Relations Executive

Thank you for your review. I am pleased that you enjoyed your stay but disappointed to read that the room was not of our usual high standard. This will be addressed with the team and we do hope to welcome you back in the future.

4 out of 5

Excellent location!

Location was perfect. Close to cbd. Alot to do in the vicinity. Iur only let sown would have to be with the servicing if the room. They were pretty quick to restock minibar. But getting new towels was a disaster.

Posted by on 29 Oct 2017

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Comment from Hotel Management

31 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay. I am sorry that your room was not serviced till later in the day and I will pass this feedback onto the team. I am pleased that overall you had a great stay and hope to welcome you back soon.

5 out of 5

Comfortable and Convenient

Thoroughly enjoyed our stay at the Grand Hotel. The staff were friendly and helpful and the rooms beautiful and clean. We had a few friends over for drinks and we had no noise complaints as the walls were very sound proof. We really enjoyed the convenient location and we'd love to come and stay again. The only small complaint I have is that it took over an hour to get a bucket of ice sent up to the room after calling reception 3 times, luckyily everyone was too happy to care too much.

Posted by on 29 Oct 2017

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Comment from Hotel Management

31 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for reviewing your stay at The Grand Hotel. I am sorry to hear about the delay in delivering your requested ice bucket but pleased to hear that despite this you had a great stay. We look forward to your next visit.

5 out of 5

Amazing hotel x amazing service 100%

I was so happy with all the services provided x the hotel staff were amazing, they helped me with everything I asked and more .would recommend this hotel to everyone And will be staying here every time I'm in New Zealand

Posted by , from Perth, Western Australia on 24 Oct 2017

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Comment from Hotel Management

26 Oct 2017 by Alison Borland - Guest Relations Executive

Many thanks for commenting on your stay with us. It will be my pleasure to pass your feedback onto our wonderful team. Thank you for recommending us and we look forward to welcoming you back soon!

5 out of 5

Excellent central location

Great stay, great location, great service and excellent staff. We are planning our next trip to Auckland and are looking forward in returning to Star City Hotel.

Posted by , from Melbourne on 24 Oct 2017

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Comment from Hotel Management

26 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for reviewing The Grand Hotel, I look forward to passing your compliments onto the team and we look forward to welcoming you back soon!

5 out of 5

Receptionist

From the beginning to the end of our trip we were served by Mavis many times and she was so friendly and helpful every time. Her kindness really stuck out and we felt very welcomed :)

Posted by , from Matauri bay, Kauri Cliffs on 18 Oct 2017

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Comment from Hotel Management

23 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for reviewing your stay - it will be my pleasure to pass your compliments onto our wonderful Mavis and we hope to welcome you back soon.

5 out of 5

Fantastic luxury weekend escape

Pros: Location in the city. Luxuriousness was exactly what we looked for in a hotel.
Cons: Buffet breakfast at Gusto only included Continental. The additional a la carte cooked options were limited, too big/$$$ when combined with buffet.
Location: Excellent selection of top restaurants nearby.
Luxurious room with modern interior. Good gym facilities. Great location with plenty of restaurants to choose from. The 'pillow menu' available is a must, as the basic pillows supplied in the room were not very comfortable (that is my only negative, but it can be easily resolved).

Posted by , from Auckland, New Zealand on 16 Oct 2017

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Comment from Hotel Management

18 Oct 2017 by Alison Borland - Guest Relations Executive

Many thanks for reviewing your recent stay with us and I look forward to passing your feedback onto the team. We do hope to welcome you back in the future.

5 out of 5

Night away in Akld

Pros: well presented, clean tidy
Location: Went to a function at the skycity convention centre so easy to go via the left to the convention floor. easy to get around the hotel.
Room on the top floor with great views of the harbour. Staff service was superb, room very clean and tidy. thoroughly enjoyed our stay. the room was quiet. would recommend and will be staying again

Posted by on 15 Oct 2017

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Comment from Hotel Management

18 Oct 2017 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay at The Grand Hotel, it's wonderful to hear that you enjoyed your stay and conference with us. We hope to welcome you back soon!

5 out of 5

Great Weekend

We spent the weekend in a Harbour View room, and thoroughly relaxed, which was the intention. It was my husbands birthday, so the two little bottles of Deutz was a lovely touch-Thank you Would definitely stay here again.

Posted by on 6 Oct 2017

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Comment from Hotel Management

10 Oct 2017 by Colette

Thank you for your wonderful comments, and happy birthday again to your husband! We look forward to welcoming you back again soon, to celebrate the next special occasion!

5 out of 5
Easy place to stay at and a handy central location.

Posted by on 6 Oct 2017

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Comment from Hotel Management

10 Oct 2017 by Colette

Thank you for your feedback!

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hr business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.7 km / 13.5 mi)
  • Train station: Auckland Mt Eden Station (2.9 km / 1.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium Satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Auckland's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This buffet restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Personal motorized watercraft on site nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Union Pay
  • No rollaway/extra beds available
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD42 for adults and NZD21 for children (approximately)
  • Self-parking fee: NZD25 per night
  • Valet parking fee: NZD45.00 per night
  • Rollaway bed fee: NZD35 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®