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Get an overview of this hotelFamily-friendly Auckland hotel in Auckland CBD, walk to Queen Street Shopping District

A family-friendly stay in the heart of Auckland awaits you at Mercure Auckland. Within a 5-minute stroll, you'll find Queen Street Shopping District and you'll be within a 15-minute walk of other popular places like Sky Tower and University of Auckland. Highlights at this hotel include a restaurant and in-room LCD TVs.

You can enjoy wired Internet, satellite TV, and coffee/tea makers, featured in all 189 rooms. Additionally, 24-hour room service, free newspapers, and safes are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business amenities include a meeting room and a business center. Other amenities include a fitness center and WiFi in public areas. Buffet breakfast is available. There's also the convenience of valet parking.

You'll be 1 km (0.6 mi) from Auckland Town Hall and 2.1 km (1.3 mi) from Auckland Domain with a stay at this 4-star Auckland CBD hotel.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and a meeting room.

A computer station is located on site and high-speed wireless Internet access is available for a surcharge. This family-friendly hotel also offers a fitness center, multilingual staff, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Mercure Auckland is a smoke-free property.

  • Smoke-free property 
  • Wedding services 
  • Computer station 
  • 24-hour front desk 
  • Total number of rooms - 189 
  • Number of floors - 13 
  • Breakfast available (surcharge) 
  • Valet parking (surcharge) 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Fitness facilities 
  • WiFi (surcharge) 
  • Babysitting or childcare 
  • Elevator/lift 
  • One meeting room 
  • Luggage storage 
  • Dry cleaning/laundry service 
  • Multilingual staff 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 

Family Friendly Amenities

  • Family Hotel  
  • Rollaway/extra beds available  
  • Babysitting or childcare  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wired internet access (29.90 NZD per 24 hours surcharge)

Available in some public areas: WiFi (surcharge)


Valet parking (surcharge)

Room Amenities

  • LCD TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds available 
  • Shower/tub combination 
  • Pay movies 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Hair dryer 
  • Iron/ironing board 
  • Satellite TV service 
  • Wired high-speed Internet access (surcharge) 
  • Desk 
  • In-room safe 
  • Room service (24 hours) 

Where to Eat

Buffet breakfasts are available for a surcharge.

Mercure Auckland has a restaurant on site.

24-hour room service is available.


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 2 PM


Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: NZD 32.00 per person (approximately)
  • Fee for in-room high-speed Internet (wired): NZD 29.90 (for 24 hours, rates may vary)
  • Valet parking fee: NZD 40.00 per night
  • Deposit: NZD 100 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

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