4.5 out of 5

"From the valet parking guy to the front desk people to the restaurant servers, everyone had a smile and was so helpful. On top of that the hotel was b ... " More

By a verified traveller on Sun 15 Oct 2017

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Deluxe Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$185 per night

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 815 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Heritage

The cost of the room did not match what was expected, When i rang at 4pm for towels as there were 2 for four adults i had to ring again at 10pm to get them sent up. The car parking was expensive and the support was not good enough

Posted by on 19 Nov 2017

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1 out of 5

Tired and overpriced

This hotel is very tired and worn. Staff very friendly. Room service was dreadful. No pay per view movies or kids channels so not ideal to stay here with kids. Our outlook was onto the Heritage Hotel (we stayed in the tower) and it is under going construction so not a pretty view. Parking was $45 a night! My review is stay at the Pullman if you have kids - their apartment suites are slightly smaller but your overall experience will be much better.

Posted by , from Auckland on 11 Nov 2017

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Comment from Hotel Management

17 Nov 2017 by David Latu

Dear nicky, Thank you for your comments and appreciate your comments on our rooms, there is currently work on this at the moment. We look forward to hosting you again soon

2 out of 5

Heritage a little tired.

While room was clean and tidy, it felt old and a bit shabby, not at all what I would expect from The Heritage. Woken early by what I presume was nearby construction work, whice was also a bit disappointing. Won’t be rushing back with so many other nicer hotels on offer in Auckland.

Posted by , from Christchurch, NZ on 30 Oct 2017

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Comment from Hotel Management

15 Nov 2017 by David Latu

Dear Liz, Thank you for your comments and appreciate your comments on our rooms, there is currently work on this at the moment. We look forward to hosting you again soon

5 out of 5

Wonderful customer service

From the valet parking guy to the front desk people to the restaurant servers, everyone had a smile and was so helpful. On top of that the hotel was beautiful, clean and centrally located. For our family it was very good value and a pleasant stay, we'll be back.

Posted by , from Tauranga NZ on 15 Oct 2017

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Comment from Hotel Management

15 Nov 2017 by David Latu

Dear Charlotte Thank you for your comments and we look forward to hosting you again soon

5 out of 5

Awesome Location, comfy beds

2nd time at this hotel, great sized rooms, comfy beds, the best breakfast, so many options, the raw was a hit with me. The location is great also, walking distance to Queens st and Viaduct. Will definitely be back!

Posted by , from Cook Islands on 13 Oct 2017

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Comment from Hotel Management

15 Nov 2017 by David Latu

Dear Mark, Thank you for your comments and we look forward to hosting you again soon

4 out of 5
Very pleasing experience, people there were so nice and friendly and caring. Very convenient location, easy to Queen Street and Britomart train station and cinema. The room us spacious and comfortable. I definitely will recommend this hotel and will stay again next time.

Posted by , from China on 2 Oct 2017

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Comment from Hotel Management

16 Nov 2017 by David L

Dear Nicole, Thank you for your comments and we look forward to hosting you again soon Kind regards David Latu Rooms Division Manager

4 out of 5

Close to the via duct

Loverly staff especially the door man. He was helpful and hard working chap. Food was good Room was awesome. The only thing that was disappointing is we were looking forward to a sauna and spa after a hard day . This was located over the road from hotel with meant a walk to and from to it. Suggest you put one in this building. Would be more appealing

Posted by , from Auckland New Zealand on 24 Sep 2017

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Comment from Hotel Management

16 Nov 2017 by David L

Dear Gwen, Thank you for your comments and appreciate your comments regarding our spa. We look forward to hosting you again soon Kind regards David Latu Rooms Division Manager

5 out of 5

Great in every way.

Every aspect was above expectations. The staff were superb, the room excellent and the facilities outstanding.

Posted by , from Brisbane on 20 Sep 2017

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Comment from Hotel Management

25 Sep 2017 by Stefan Coetsee

Dear Peter, Thank you for taking the time to review our hotel on Wotif and taking the time to share your experiences with our followers. Thank you for your views and comments and I am pleased to hear that overall you enjoyed stay with us. It is gratifying to learn that your expectations has not only been met but exceeded from the service flowing through to the room and our facilities. Again, thank you for the great review and we certainly hope to host you again in the near future. Kind regards, Stefan Coetsee Front Office Manager

5 out of 5

Great central hotel with excellent restaurant!

Location: We went to a place called Escapade with our 10yr old girls. It's an escape room game and it was an absolute blast!! Great value too.
So happy we chose to stay here for a weekend away in Auckland to see the Matilda show. We were a group consisting of two adults and two 10yr old girls. The restaurant was my stand out highlight as it offered a HEALTHY kids menu (other restaurants should take note!) and fabulous options for everyone including vegetarians and even vegans. The girls loved the pool and the service was excellent.

Posted by , from Christchurch on 14 Sep 2017

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Comment from Hotel Management

25 Sep 2017 by Stefan Coetsee

Dear Vic , Thank you for taking the time to review our hotel on Wotif.com and taking the time to share your experiences with our followers. Thank you for your views and comments and I am pleased to hear that overall you enjoyed stay with us. It is very gratifying to learn that your experience in Hectors Restaurant stood out and that it along with the service helped shape your stay into a memorable experience. Again, thank you for the great review and we certainly hope to host you again in the near future. Kind regards, Stefan Coetsee Front Office Manager

5 out of 5

Close to central Auckland and handy to restaurants

Pros: Its proximity to central Auckland and harbour facilities.
Cons: Nothing
Location: Very central and handy to tepid baths, downtown Auckland and ferry and bus/train services.
Comfortable room with views over downtown and harbour. Substantial breakfast and friendly staff

Posted by , from christchurch on 12 Sep 2017

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Comment from Hotel Management

25 Sep 2017 by Stefan Coetsee

Dear Rosemary, Thank you for taking the time to review our hotel on Wotif.com and taking the time to share your experiences with our followers. Thank you for your views and comments and I am pleased to hear that you enjoyed stay with us in this central location. It is very gratifying to learn that your breakfast experience stood out and that it along with the service helped shape your stay into a memorable experience. Again, thank you for the great review and we certainly hope to host you again in the near future. Kind regards, Stefan Coetsee Front Office Manager

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)