4.5 out of 5

"Early and expedited Check In. A mid morning call to confirm the booking....on the day of the Booking. The elegance of professional and profound servic ... " More

By a verified traveller on Thu 22 Feb 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find Sky Tower and Queen Street Shopping District within a short 5-minute stroll. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

All 185 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, free newspapers, in-room massages, and safes are available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub, and sauna. Business amenities include a conference centre, a 24-hour business centre, and meeting rooms. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$258 per night

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Auckland ratings based on 832 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

The Best of plenty ‘a weekend away’

Early and expedited Check In. A mid morning call to confirm the booking....on the day of the Booking. The elegance of professional and profound service most often will be detected and reflected upon within just a few seconds of making the initial contact with a person and or their business. I had this feeling that the lovely lady that I first spoke to The Heritage Towers Auckland was both genuine and a tuned to providing that sense of classiness that often gets neglected or forgotten about when in all honesty everyone knows that it’s the first impression that counts. So began a glorious journey “my wife’s 30th Birthday party and subsequent rest for the following two days that honestly to us felt like the perfect and meticulous grand finale to a well ‘for want of a better word’ meticulously well planned and executed celebration quite unlike I have ever attended before. We were so utterly impressed and conveniently relaxed with the Luxurious Pleasure that was bestowed upon us during our stay. Thank you sooo much to all of the Team at the Heritage - you all participated in an epic journey that eclipsed all of our other stays in the Auckland CBD over the last 9 years. To my first Impression - Angela your advice and enthusiasm catapulted me and subsequently my darling wife Josephine into one of the best occasions we have ever had inside our Beautiful City. And with the expert touch of professionalism from Naoko upon our exit I say with the utmost sincerity Arigatou Gozaimasu.

Posted by , from Karaka, Auckland on 22 Feb 2018

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4 out of 5

Hotel located on busy one-way road.

Pros: Close to Downtown and Harbourside
Cons: This hotel needs somewhere that guests can obtain a light meal (bistro style?) in addition to the formal restaurant..
The room was not vacuumed and used drinking glasses were left dirty (not washed or replaced). The room was a little claustraphobic as the only window, from the kitchen/lounge area, overlooked an enclosed atrium. We had difficulty getting the aircon to work satisfactorily; it was either too hot or too cold!

Posted by on 10 Feb 2018

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4 out of 5

Near Sky Tower

Fairly central location. Close to Avis for car rental. Short walk to restaurants.

Posted by , from Australia on 6 Feb 2018

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4 out of 5
Nice place we really enjoyed it. Only down side was the ants in our room... I understand they’re hard to get rid of but waking up with them all over your pillow wasn’t the best thing. But I would stay again !

Posted by on 29 Jan 2018

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4 out of 5

Very helpful staff and great breakfast

Pros: very good bed and exceptional breakfast
Cons: stronger air conditioning or opening windows
Location: It is just a short walk to restaurants and the harbour
Very nicely repurposed heritage building with comfortable bedrooms. However the aircon could be a bit more robust to cope with hot weather. The breakfast was exceptional, with beautifully prepared natural ingredients which we really enjoyed as part of the continental breakfast.

Posted by , from Sydney on 26 Jan 2018

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2 out of 5


$45 for parking was outrageous. Rom was hot despite setting air conditioning room poor quality for what we paid. Food and beverage credit should be able to be used for parking

Posted by on 18 Jan 2018

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3 out of 5

Recommend you book with the hotel

I would recommend you book a hotel room instead of online with the stylish apartment

Posted by on 17 Jan 2018

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4 out of 5

The rooftop pool is the best!

The hotel is a little worn out now and needs a major update to bring it up to expectations for a large in city well located hotel. Our room had a fantastic balcony and the original building means the rooms have great ceiling height and the big glass doors leading to the balcony are gorgeous. The superior room was a good size. It was clean but as I said tired eg: carpet and fittings outdated. The best thing about as the rooftop pool the looks over the harbour with lounge chairs plus you can look up and see the Sky Tower overhead. The staff are very friendly and helpful and professional. They are apparently going to update the hotel.

Posted by , from Wellington on 16 Jan 2018

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3 out of 5
Average stay but less annoying than getting sent BS surveys after I asked not to be contacted by wotif

Posted by on 13 Jan 2018

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4 out of 5

relaxing central city

Pros: The roof top pool area.
Cons: Better quality towels and more of them. Only two provided.
Location: Close to waterfront, cbd and train station.
While hotel itself is overall a little tired and dated, the room was clean, very comfortable, great bath products, amazing comfortable bed..the best hotel sleep ever. Staff were really helpful and friendly. Easy walking distance to city and waterfront and britomart. Best thing is the roof top pool area...lounge chairs, bar, gym and views of the harbour...a great late afternoon relaxing time.

Posted by on 13 Jan 2018

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Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A 24-hr business centre and meeting rooms. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 conference rooms
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Auckland (AKL-Auckland Intl.) (21.7 km / 13.5 mi)
  • Train station: Auckland Mt Eden Station (2.9 km / 1.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD30 and NZD35 per person (approximately)
  • Valet parking fee: NZD45 per day (in/out privileges)
  • Rollaway bed fee: NZD55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Auckland Hotel
  • Heritage Auckland
  • Heritage Auckland New Zealand
  • Heritage Hotel Auckland
  • Heritage Auckland Hotel Auckland Central
  • Auckland Heritage Hotel

You should know

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®