3.5 out of 5

"Very tidy and comfortable apartment. Staff were very helpful and easy to deal with. Would stay again. " More

By a verified traveller on Thu 12 Apr 2018

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Hotel Description

A luxury stay in Auckland awaits you at Bianco off Queen. Within a 5-minute stroll you'll find Auckland Town Hall and University of Auckland within a 15-minute walk. Highlights at this property include in-room washers/dryers and free WiFi.

You can enjoy cable TV, DVD players, and coffee/tea makers, featured in all 57 apartments. Safes, hairdryers, and phones are also available.

This property offers free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Additionally, you'll find laundry facilities, free newspapers in the lobby, and multilingual staff. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4.5-star Newton property, attractions include Sky Tower and Queen Street Shopping District.

Bianco off Queen ratings based on 987 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0
4 out of 5
Very tidy and comfortable apartment. Staff were very helpful and easy to deal with. Would stay again.

Posted by on 12 Apr 2018

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3 out of 5

Bad bed

We had a bed thet was two singles together, one of which had broken feet x 3 and was supported by a wooden tea caddy box....after a very uncomfortable night we asked twice for a repair or exchange which didnt happen. They did give us complimentary parking but we felt that this was not enough.

Posted by on 27 Mar 2018

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Comment from Hotel Management

30 Mar 2018 by Geetanjali Front Office Manager

Dear Guest, Thank you for taking out time to review our property. I certainly acknowledge your comments regarding our rooms. I am disappointed to learn of the shortcomings you experienced.We apologies for the quality of beds and furniture. We have plans in place to replace few furniture. I hope we can welcome you back again. Regards

1 out of 5

This was expensive it was dirty and noisy

Pros: location is quite good but construction everywhere
Cons: upgrade furniture, paint, things that work
Location: OK but noisy I came for business
This apt was expensive and it was shabby with old stained couch and things kept breaking. I lost food as on day 2 I realised the fridge was not working and so bad they had to replace it. I asked for cleaning to find it is only every second day unless you ask specificially. The TV monitor was broken and so I had to get someone in to switch it on with a switch you couldnt even see. The knobs on the cook top broke off. It seemed that everything was broken or braking and it was dirty. There is a huge aircon on the roof of the building next door so it is so noisy Staff were young and helpfl but what they are working with is old and crappy. I wouldnt go back there nor to central Auckland. There is construciton everwhere and it si very noisy and unwelcoming for tourists.

Posted by , from Melbourne on 25 Mar 2018

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4 out of 5

Very handy as right in the city center

Very pleasant and helpful staff. Great location of hotel

Posted by , from New Zealand on 21 Mar 2018

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Comment from Hotel Management

22 Mar 2018 by Geetanjali Front Office Manager

Dear Maree, Thank you for taking out time to review our property. We are delighted to hear that you enjoyed your stay with us and we hope to see you again in the near future. Regards

3 out of 5

You get what you pay for !

It was centrally located and did the job. That was good enough given the last minute time I had to book a room.

Posted by on 18 Mar 2018

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Comment from Hotel Management

22 Mar 2018 by Geetanjali Front Office Manager

Dear Guest, Thank you for taking out time to review our property. We are delighted to hear that you enjoyed your stay with us and we hope to see you again in the near future. Regards

3 out of 5

Room was lacking amenities

No kettle and no iron upon arrival was disappointing

Posted by on 17 Mar 2018

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Comment from Hotel Management

30 Mar 2018 by Geetanjali Front Office Manager

Dear Guest, Thanks for reviewing the property. I am so sorry about your experience of non-availability of amenities. Your feedback helps us to understand our guests’ needs and to better deliver exceptional service. Hope we can welcome you once again. Regards

3 out of 5

Ok if last minute and desperate

Due to last minute booking and Auckland hotels having high occupancy and charging a ridiculous rate I had no choice but to look for a self rated property. The rooms were standard and very basic. Bedside lights didnt work. It was just to sleep for 1 night so better than a hostel.

Posted by on 15 Mar 2018

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1 out of 5

very disappointed

Pros: nothing
Cons: new couch bathroom needs renovation windows need re fitting as one wouldn't even close bathroom needed renovating
this is the first time i have written a review that is only negative in origin. I guess I could say it was close to where we wanted to be. We booked an apartment for 4 people thinking that there would be a double bed in one and two (twin beds) in another room. the photos and wording as seen on line seem to indicate that that is what we had booked. The double bed only just fitted in the room and was pushed up against the wall. the twin bed was one single bed only, in a small room. They said we could use the couch as a bed. this was totally inadequate and anyone sleeping on it would have had serious back problems the next day. The window in the bedroom had a notice saying you could not close the window please do not try and the bathroom had missing and damaged tiles. we refused to stay here and because it was booked through Wotif they would not refund our money. I called the wotif number and they called Bianca who said the manager would get back to us Monday. This did not happen. not only out of pocket but also wondered if booking using other sources was a wise idea. Very disappointed .

Posted by , from New Zealand on 6 Mar 2018

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1 out of 5

Terrible Place to Stay!

Pros: Absolutely nothing
Cons: Everything. Customer service is terrible. You shouldn't have to check if your room comes with curtains!
We are frequent travelers and this is without doubt the worst paid accommodation we have ever stayed in! Absolutely terrible experience from start to finish! The receptionist was extremely rude & abrupt. Despite having paid for the room prior to arrival we were charged a $250 bond to our credit card. This was not explained to us when we booked and despite the receptionists claims that this is their policy and stated on our booking paperwork it is NOT stated anywhere on the paperwork. We were then told at checkout that it will take 3-5 business days to be reinstated on our card! The location is down a shady dingy side street which is poorly lit and at night as a female I would not feel safe entering / exiting the building. Im sure which room the photos were taken from (listed on the booking site) but I can tell you that the room looks absolutely nothing like the actual room! The building is occupied with permanent residents so we could smell strong odours of food cooking and noise throughout the hallways. Our room had NO CURTAINS so the light poured in first thing in the morning. There is major construction going around the entire building with the noise of power drills and workers commencing at 7:00am! No air-conditioning so the room was like a sauna. Although the linen was clean the bed was like sleeping on a slab of concrete. As you can imagine our sleep was non existent. We would never stay here again and have warned family and friends to avoid the place.

Posted by , from Hamilton, New Zealand on 28 Feb 2018

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Comment from Hotel Management

8 Mar 2018 by Geetanjali Front Office Manager

Hi TK, Thank you for taking the time to highlight your concerns during your stay with us. We really appreciate our guests taking the time to provide us with feedback as it allows us to see areas where we can improve our customer service. I am sorry you had this bad experience and I wish my response could be more sympathetic. We do require a credit card or bond at check-in it's part of our terms and conditions and this is the standard practice of hotels, rental car companies and many other related services throughout most of the world. Without a credit card you would find it generally difficult to travel, stay in hotels and rent cars and I am sorry you have endured this poor experience, there might be some suppliers particularly in non-urban areas where a credit card, bond or pre authorisation is not required but the requirements are stock standard. Further to your comments about cook food smell, we are serviced apartments and yes people do cook and it leaves cooking smell for couple of hours. We only have air con in superior apartments. We apologies for the noise coming from outside. Unfortunately we don't have control over the noise coming from the streets. Regardless, I apologize that your overall experience was not good and hope that you will see this as a one off. Hope we will be given a chance to make it right during your next visit. Kind Regards

1 out of 5

I didn't stay here the room was disgusting. Filthy

Pros: NOTHING
Cons: EVERYTHING
Location: Not much, a few dodgy characters around that area of Auckland, but i was aware of that.
My experience was extremely bad. I did not stay. The reception staff were rude and treated me like an idiot. I was in Auckland on business and as i did not take my handbag i had no photo id with me. The manager treated me like a criminal, he put a $250 imprint on my credit card...what for there is no minibar or restaurant at this place. The room was not made up. It was filthy, broken light, phone not connected. the bed had stains on it and was up against the wall. My company has paid for this accommodation which i did not use, I want a refund. I have tried to contact Wotif to talk to a person to explain my experience. Photos attached will show you how disgusting this room was. Bianco off Queen and Wotif are misrepresenting this hotel, and misleading the public . The photos on the website do not in any way represent the room that was allocated to me. I am putting formal complaint in to the Hotel Association and also to the Consumer rights of New Zealand. My itinerary stated that i had booked a Superior room with a king size bed. The beds were single beds put up against the wall. Someone needs to ring me to sort my refund urgently !!!

Posted by , from Christchurch on 22 Feb 2018

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Property Features

As a guest of Bianco off Queen, you'll find multilingual staff, complimentary newspapers in the lobby, and on-site laundry facilities. Public spaces have free WiFi. The luxury Bianco off Queen also features dry cleaning/laundry services and a lift service. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Auckland apartment.

  • 57 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21 km / 13.1 mi)
  • Train station: Auckland Britomart Station (1.6 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Bianco off Queen offers 57 forms of accommodation with washers/dryers and DVD players. Televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Washer and dryer
  • Cable channels
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per night.
  • Cribs (infant beds) are available for NZD 20.0 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that the complimentary WiFi is limited to 1 GB (gigabyte) per day, per room.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD25 per night
  • Valet parking fee: NZD25 per night
  • Early check-in fee: NZD75
  • Late check-out fee: NZD65.00
  • Crib (infant bed) fee: NZD20.0 per stay
  • Rollaway bed fee: NZD30.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bianco off Queen Apartment Auckland
  • Bianco off Queen Apartment
  • Bianco off Queen Auckland
  • Bianco off Queen
  • Bianco Off Queen Auckland, New Zealand
  • Bianco Off Queen Hotel Auckland Central

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Free Wireless Internet Promotion
Book a stay in any room or rate category and receive unlimited complimentary wireless Internet access.
Some restrictions may apply.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.