"Great location but the rooms need some TLC as they are getting a bit run down ie bed, lounge, bed room doors hanging off and the curtains need replaci ... " More

By a verified traveller on Sat 11 Nov 2017

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Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$115 per night

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Bianco off Queen ratings based on 1,274 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Quite well located

Pros: Well located.
Cons: Condition of walls, floor and softer bed.
Needed to stay near the City for a couple of nights and this Hotel is well located. Staff were pleasant and directed me to my apartment. The apartment was large but a bit of a let down, patched door in the bedroom, carpets in poor condition and a very hard bed.

Posted by , from Bris on 15 Nov 2017

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Comment from Hotel Management

19 Nov 2017 by Geetanjali Front Office Manager

Dear Greggles, Thank you for your feedback - it helps us to understand our guests’ needs and to better deliver exceptional service. This is definitely renowned for our location being top notch and our staff is our greatest asset. I certainly acknowledge your comments regarding our room furniture and facilities. We are doing refurbishment of our apartments. I hope you give us another chance to make it right for you. Please accept my sincere apology for the inconvenience caused. We would love to host you again. Regards

3 out of 5

Big Room

I stayed in the Hotel with my 1yr old. We were on the ground floor right at the front which made me feel uncomfortable and unsafe as the balconys looked out onto the road and we were woken by numerous drunk people right outside the front of our room. :( The bed was hard and uncomfortable. The size of the room was good had everything we needed just a bit disappointed in where we were situated being a young mum alone with my baby. Staff were nice and friendly

Posted by , from Australia on 12 Nov 2017

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Comment from Hotel Management

20 Nov 2017 by Geetanjali Front Office Manager

Hi Cha, Thank you for taking out time to review our property. I certainly acknowledge your comments regarding our rooms. Sorry for the inconvenience caused because of the hard bedding. We apologies for the noise coming from outside. Unfortunately we don't have control over the noise coming from the streets. We are happy to hear that our front desk staff were able to help you throughout your stay. Regards

1 out of 5

Definitely don’t stay here !

This hotel is in a pretty dodgy area of the city and it can be noisy outside. The room was dirty , with mold in the bathroom. It was very grotty. In the 3 nights I stayed there the room wasn’t cleaned once . I checked out early .

Posted by , from perth on 12 Nov 2017

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Comment from Hotel Management

18 Nov 2017 by Geetanjali Front office Manager

Dear Justine, Thank you for taking the time to email your concerns following your stay with us. We really appreciate our guests taking the time to provide us with feedback as it allows us to see areas where we can improve our customer service. Have personally taken the matter of cleanliness with the housekeeping team. I do apologize that services didn't provided to you during your stay. Regardless, I apologize that your overall experience was not good and hope that you will see this as a one off. Kind Regards

4 out of 5

Great location

Pros: Location
Cons: Bed, lounge, curtains need replacing.
Location: Very central to CBD
Great location but the rooms need some TLC as they are getting a bit run down ie bed, lounge, bed room doors hanging off and the curtains need replacing.

Posted by , from Australia on 11 Nov 2017

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Comment from Hotel Management

13 Nov 2017 by Geetanjali Front Office Manager

Hi Shane, Thank you for taking out time to review our property. I certainly acknowledge your comments regarding our rooms and do apologize for the inconvenience caused. We are currently in process of refurbishment of our apartments. We thank you for raising these concerns to us. I hope we can welcome you back to Bianco off Queen in the future. Regards

2 out of 5
Room to small little to no service room not cleand for the time we were there,will not come back

Posted by on 8 Nov 2017

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Comment from Hotel Management

11 Nov 2017 by Geetanjali Front Office Manager

Dear Guest, I would like to offer my sincere apologies for the inconvenience caused to you. Clearly what you encountered was well below our usual standards and is completely unacceptable! I am sorry that you have not been provided the services during your stay. Will definitely discuss the issue with the concerned department. I hope that you will see this as a one off and give us a chance to make it right for you next time. Looking forward to host you again in near future. Regards

3 out of 5

Disappointing

My first night was marred by a noisy room with a rock hard bed and concrete pillows. Add to that security windows with no blinds and you get a pretty complete package really. The beaut thing was the staff went out of their way to offer a new room for the second night. It was much better in all regards, but still ok, not grand. Having windows with no blinds (for those who need dark to sleep) doesn't seem too much to ask but it is...

Posted by on 8 Nov 2017

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Comment from Hotel Management

11 Nov 2017 by Geetanjali Front Office Manager

Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and apologize for the inconvenience caused during the stay because of no blinds and quality of beds. I hope we can welcome you again in near future. Regards

3 out of 5
Full channels or cable, free WiFi, clean. Was an ok stay.

Posted by , from Brisbane on 3 Nov 2017

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Comment from Hotel Management

6 Nov 2017 by Geetanjali Front Office Manager

Dear Guest, Thank you for taking out time to review our property. We are delighted to hear that you enjoyed your stay with us and we hope to see you again in the near future. Regards

5 out of 5

Nice serviced apt where I would stay again

Great location, just a road off from the main street. close to the theatres and K Road night life. There’s a great Korean restaurant around the corner too. If you stay request a room that doesn’t share a balcony. I had the people in the room next to me come stand at my balcony end and look into my room. Otherwise, all was great.

Posted by , from sydney, australia on 29 Oct 2017

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Comment from Hotel Management

2 Nov 2017 by Geetanjali Front Office Manager

Hi Matthew, Thank you very much for taking time to post your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest. Your valuable feedback helps us to be better and deliver better. Regards

3 out of 5

Very average

Not very clean. Showers need updating. Water went everywhere through out the bathroom as it isn’t a actual proper shower unit. Wasn’t happy with the fact that they wanted $200 from my card but wouldn’t return it for 3-5 working days. Very average. Okay for a short stay.

Posted by on 27 Oct 2017

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Comment from Hotel Management

2 Nov 2017 by Geetanjali Front Office Manager

Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. Regards

2 out of 5

My bedroom at home is bigger

Pros: Nothing
Cons: everything
Location: location great
Where do I start, firstly the room was very small, nobody told us either before or when we got to reception that their was no water, so couldn't shower. A small notice in the lift said something about watercare will have water off for repairs and will be back on by 10pm. Well 11pm came along and still no water. A lot of noise in and around hotel

Posted by on 27 Oct 2017

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Comment from Hotel Management

2 Nov 2017 by Geetanjali Front Office Manager

Dear Guest, Thank you for taking the time to review us. We thank you for raising these concerns to us, as this will allow us to make the necessary adjustments for the future.We apologies for the noise coming from outside. Unfortunately we don't have control over the noise coming from the streets. I am sorry about the water concern faced by you during the stay. Please give us a chance to make it right the next time you travel. Regards

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)