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3.9 out of 5

"The room was lovely, tidy and clean. My only real complaint would be that only a small amount of milk was supplied in the fridge, 6x15ml pottles, i co ... " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

A family-friendly stay in the heart of Auckland awaits you at Quest On Nelson. Within just a 10-minute stroll, you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area, and a DVD player. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include designer toiletries and a pillowtop bed. Free newspapers, a fan, and a hair dryer are also available.

At the aparthotel's own lounge bar, you can stop for a drink. Other amenities include a gym, WiFi in public areas, and laundry facilities. Continental breakfast is available daily between 7 AM and 11 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 3.5-star Auckland Central Business District aparthotel include Queen Street Shopping District and University of Auckland.

Panoramic Penthouse, 2 Bedrooms, Harbour View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Bedroom, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quest On Nelson ratings based on 230 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quest On Nelson

Everyone (123) Couples (82) Business (1) Students (1) Family (21)
5 out of 5
The room was lovely, tidy and clean. My only real complaint would be that only a small amount of milk was supplied in the fridge, 6x15ml pottles, i could barely make 2 coffees. Other than that it was great!

Posted by on 22 Feb. 2020

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3 out of 5

Posted by on 19 Feb. 2020

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3 out of 5

Posted by on 28 Jan. 2020

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1 out of 5

Posted by on 17 Nov. 2019

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3 out of 5
Old and a bit run down , single glazing - quite noisy from traffic

Posted by on 11 Nov. 2019

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4 out of 5

Posted by on 6 Nov. 2019

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Comment from Hotel Management

17 Jan. 2020 by Hotel Management

Dear Guest, Thank you for your feedback and we hope to serve you in the near future. Have a great day.

3 out of 5
Was a nice place to stay although very noisy because of the traffic and construction but only double glazing would sort that out.

Posted by on 14 May 2019

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Comment from Hotel Management

9 Jul. 2019 by vg

Dear Guest, Thank you for staying with us. We welcome your feedback!

4 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

8 May 2019 by Aman

Thanks for staying with us. We appreciate your feedback! We hope to see you again here.

4 out of 5

Posted by on 23 Feb. 2019

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4 out of 5
The man we dealt with at reception was incredibly helpful to us when we missed our ferry & couldn't pick our bags up in time. So grateful that he was so accomodating & helped us out.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

5 Mar. 2019 by Aman

Dear Guest, Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality and look forward to welcoming you back again in the near future.

Property Features

Quest On Nelson offers its guests an indoor pool and a fitness center. Public spaces have WiFi for a fee. You can enjoy a drink at the bar/lounge. The family-friendly Quest On Nelson also features a garden, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. You'll have access to the indoor pool at a partner property. This 3.5-star Auckland aparthotel is smoke free.

  • 47 guestrooms or units
  • 9 levels
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Britomart Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Quest On Nelson offers 47 accommodations with washers/dryers and DVD players. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium digital channels. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Fan
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7 AM - 7 PM
  • Saturday - Sunday: 9 AM - 5 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

This property will place a credit card authorization for 1 night for any bookings where payment for the stay will be made on site instead of at the time of booking.

This property's front desk is open during the following times:

  • Monday - Friday: 7 AM - 7 PM
  • Saturday - Sunday: 9 AM - 5 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Cribs (infant beds) are available for NZD 15.0 per day.

Pet Policy

  • No pets allowed

Policies

For the One Bedroom Apartment and the Harbour View One Bedroom, the room rates are for 2 people.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

  • Children stay free
  • Number of children who can stay for free – 5
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 1
  • Credit card pre-authorisation

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 15.0 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartments Nelson
  • Quest Nelson
  • Quest Nelson Serviced
  • Quest Nelson Serviced Apartments
  • Quest Nelson Serviced Apartments Auckland
  • Quest Nelson Serviced Auckland
  • Quest On Nelson Serviced Apartments Auckland, New Zealand
  • Quest On Nelson Serviced Apartments Hotel Auckland Central
  • Apollo Hotel Auckland
  • Apollo Auckland
  • Apollo Hotel Auckland New Zealand
  • Apollo on Nelson
  • Quest On Nelson Auckland
  • Quest On Nelson Aparthotel
  • Quest On Nelson Aparthotel Auckland

You should know

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.