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4.3 out of 5

"Thanks to the management staff there. Always helpful and friendly. Just like having another Aunty and uncle that I hadn’t seen in ages.You want that e ... " More

By a verified traveller on Fri 18 Aug 2023

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Hotel Description

At Cleveland Thermal Motel you'll be within just a 10-minute stroll of Kuirau Park and Tribal Lights Cultural Theatre. Highlights at this motel include an outdoor swimming pool, and in-room kitchens and free WiFi.

Enjoy the spa tub along with access to hot springs and a playground. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Near this 3-star Koutu motel, you'll find Skyline Rotorua.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$134* Per night/room 17 Apr. - 18 Apr.

Three Bedroom Apartment

Bed Count 4 Twin Beds Maximum Occupancy 7 Max

Family One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool View Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Cleveland Thermal Motel ratings based on 108 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleveland Thermal Motel

Everyone (40) Couples (11) Family (51)
4 out of 5
Pool is great

Posted by on 14 Nov. 2023

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5 out of 5

Posted by on 26 Oct. 2023

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1 out of 5
Had a terrible stay here, there were meant to be rules in place and the staff didnt inforce these. People talking loudly outside to horns being tooted. Wpuld not recomend staying here unless you like a lot of noise.

Posted by on 23 Oct. 2023

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Comment from Hotel Management

23 Oct. 2023 by Lesley

As this was a long weekend and sports teams inhouse also the noise was cut off before 10pm as per our rules.i am sorry you did not come and see us as i would have moved you out the front even though you did not want to be there either.

5 out of 5
Thanks to the management staff there. Always helpful and friendly. Just like having another Aunty and uncle that I hadn’t seen in ages.You want that experience then that’s the place to be.

Posted by on 18 Aug. 2023

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4 out of 5
Fridge and toaster hadn't been cleaned neither had the toilet depite hygiene seal on. Staff and swimming pool were great.

Posted by on 13 Aug. 2023

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3 out of 5
people were friendly but the property was run down and the kids loved the pool but there were no TV programmes.

Posted by on 7 Jul. 2023

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3 out of 5
Rooms need renovation. The bathroom has wobbly bottom making noise when you have a shower. The closet door hand left in my hand when I tried to open

Posted by on 11 May 2023

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Comment from Hotel Management

11 May 2023 by Brij

Hi SlobodanThanks for your feedback. The room you booked was our standard studio apartment; this room type will be renovated this winter. All our deluxe studio apartments have been renovated as have all our 1 bedroom & 2 bedroom apartments. Sorry you did not have a good experience.

5 out of 5
We came down for the Rotorua half and loved this place so much we will stay again next year!! Owners were so friendly and lovely the facilities were well kept and very quiet even though it was close to the road couldn’t hear cars. Highly recommend clean and lovely. Thank you

Posted by on 7 May 2023

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Comment from Hotel Management

11 May 2023 by Brij

Thanks very much for your feedback Jennifer; much appreciated. We look forward to seeing you next year.

5 out of 5

Posted by on 25 Apr. 2023

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Comment from Hotel Management

11 May 2023 by Brij

Hi TennielleThanks so much for staying at the Cleveland and for your review, which is much appreciated.

5 out of 5
Always a great time away, close to towns and attractions! See you again soon!!

Posted by on 27 Jul. 2022

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Comment from Hotel Management

2 Aug. 2022 by Brij

Hi Richard Thanks for returning to stay at the Cleveland. We are chuffed.

Property Features

Cleveland Thermal Motel offers its guests hot springs, an outdoor pool, and a spa tub. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Cleveland Thermal Motel. Free self parking is available. This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Spa Services

  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 2:00 PM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 2:00 PM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Front desk opens daily at 2:00 PM
  • Front desk closes daily at 8 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 3.2 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 15 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Thermal Motel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Hotel Rotorua
  • Econo Lodge Cleveland Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Resort Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Thermal Resort
  • Cleveland Thermal Motel Motel
  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel Rotorua

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:00 AM to 9:00 PM.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.