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4.7 out of 5

"The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were ... " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Sky Tower and SkyCity Casino. Highlights at this eco-certified hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, La Marée Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Sabrage Champagne Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, gym, spa tub, and sauna. 5380 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include Queen Street Shopping District and Princes Wharf.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$272* Per night/room 14 Apr. - 15 Apr.

Deluxe Suite, 1 King Bed (Club Millesime access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Club Millesime access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed (Atrium View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sofitel Auckland Viaduct Harbour ratings based on 263 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

Everyone (137) Couples (112) Business (2) Family (12)
4 out of 5
The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

28 Mar. 2024 by Reto Borer

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and try to improve the staff which has been falling short for your expectations.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

2 out of 5
Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.

Posted by on 23 Nov. 2023

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Comment from Hotel Management

26 Nov. 2023 by Reto Borer

Dear CraigThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

3 out of 5
Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!

Posted by on 1 Oct. 2023

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Comment from Hotel Management

8 Oct. 2023 by Reto Borer

Dear ChristopherThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

2 out of 5
Check in was shocking …. Waited an hour and a half for our room to be ready

Posted by on 23 Oct. 2022

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5 out of 5
Beautiful property with lovely large reception /lounge area

Posted by on 19 Jun. 2022

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5 out of 5
Service was amazing! Staff were absolutely friendly and welcoming. Would definitely return for another stay.

Posted by on 31 May 2022

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3 out of 5
Disappointed at the noise during the night- cars revving up outside, loud music blaring from car stereos. When we checked in we were told we had a very quiet room but it certainly wasn’t. Additionally, our bathroom rubbish bin had the previous guest’s rubbish in it when we arrived. Breakfast was very frenetic and disorganised. Long queues, poor service.

Posted by on 1 May 2022

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5 out of 5
Great hotel, staff extremely attentive and marina views best in Auckland

Posted by on 21 Aug. 2021

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4 out of 5

Posted by on 19 Jun. 2021

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Comment from Hotel Management

5 Aug. 2021 by FOM

Bonjour, Thank you for taking the time to rate your most recent stay. We truly appreciate your support. Kind regards, Dakotah Bishop Front Office Manager

5 out of 5
Great staff and great room. Price was very reasonable in peak party time of America’s Cup

Posted by on 18 Mar. 2021

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About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Metro station: Gaunt Street Tram Stop (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

La Marée Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

French Press Cafe - This café specializes in Regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Champagne Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sofitel
  • Sofitel Auckland
  • Sofitel Auckland Harbour
  • Sofitel Auckland Viaduct
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Auckland
  • Sofitel Viaduct Harbour
  • Sofitel Viaduct Harbour Auckland
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel Auckland
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Auckland
  • Sofitel Auckland Viaduct Harbour Hotel Auckland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.