Hotel Collingwood, BW Signature Collection

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

• No rollaway/extra beds available
• No cots (infant beds) available
• Parking height restrictions apply
• Pets allowed in specific rooms only
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Guests will receive an email with special check-in instructions
• Debit cards not accepted
• Staffed front desk
• Carbon monoxide detector
• Smoke detector
• Renewable energy source - solar
• Security system
• Pets cannot be left unattended
• Guest will receive an email before arrival 24 hours
• Property is cleaned with disinfectant
• Staff wear personal protective equipment
• Protective clothing is available for guests
• Masks are available for guests
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Social distancing measures are in place
• Contactless check-in is available
• Property follows regional sanitisation guidelines We're Good To Go (UK)
• Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
• Property confirms they are implementing enhanced cleaning measures
• Individually wrapped food options are not available
• No gap period between guests' stays
• Staff temperature checks are conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Guest accommodation is sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on site
• Property follows sanitisation practices of Ecolab (3rd party expert - Global)
• Mobile key entry is not available
• Food service not has not been amended for enhanced safety
• Property follows sanitisation practices of COVID-19 Guidelines (CDC)
• Annual carbon offsets
• Humane animal treatment
• Sustainability/community reinvestment (10% revenue or more)
• Comprehensive food waste policy
• Comprehensive recycling policy