4.0 out of 5

"bathroom fans not working and stale water smell upstairs room had strong smoking smell " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

At Diplomat Motel you'll be within steps of Australian Aboriginal Dreamtime Gallery and Todd Mall. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

Free WiFi, TVs, and coffee/tea makers are featured in all 81 rooms. Fridges and room service make in-room dining convenient. Phones, irons/ironing boards, and desks are also available.

Uncles Tavern is open for lunch and dinner. The motel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7:30 AM and 9:00 AM. There's also the convenience of airport pick-up service.

Sights within a 10-minute walk of this 3.5-star Alice Springs motel include Adelaide House and Alice Springs Reptile Centre.

Budget Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$66 per night

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Budget Single

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Diplomat Motel ratings based on 285 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Diplomat Motel

Everyone (210) Couples (45) Business (4) Family (25)
4 out of 5
Excellent room. Friendly staff and plenty car park. Pool facility is good.

Posted by on 13 Jan 2019

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Comment from Hotel Management

13 Jan 2019 by Mavs Cuasay | Front Office Manager

Thank you very much for the kind review about the room, the staff and the motel's facilities. Glad that you had a wonderful stay with us. Please do come back and we look forward to seeing you again in the near future.

4 out of 5
Good hotel in the ideal spot the hotel that is attached to the motel is very good and has great meals

Posted by on 9 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Mavs Cuasay | Front Office Manager

Thank you very much for your review. Glad that you were pleased with the motel overall and that you had a wonderful stay as well. Thank you for your comments about the meals and certainly, I will pass it on to the Kitchen staff. Looking forward to have you again in the near future.

5 out of 5
Excellent hotel, perfectly situated in the heart of the town centre. Great staff and a welcoming atmosphere.

Posted by on 7 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Mavs Cuasay | Front Office Manager

Thank you and we appreciate your comments about the motel's central location and the staff. Please come back and visit us again in the near future.

1 out of 5
Found bed bug and stinky toilet. Unfortunately we check out at 3am in the morning because we cant sleep anymore

Posted by , from Alice Spring on 2 Jan 2019

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Comment from Hotel Management

17 Jan 2019 by Mavs Cuasay | Front Office Manager

Dear Rose, Thank you for letting us know about your unpleasant experience in the room. We sincerely apologize for the inconvenience. We have checked the room and rectified the issue so it may not happen again in the future. Still hoping to have you back here in the near future.

3 out of 5
no room service i have to ask do that i told room phone not work but they haven't check that other day i ask wake up call but they didn't do it

Posted by on 2 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Mavs Cuasay - Front Office Manager

Thank you very much for letting us know about what happened with room service and the wake-up call. Our sincerest apologies for the inconvenience. I will ensure that it will not happen again and will advise my colleagues in regard the above mentioned matter. Hoping to still have you again here in the near future.

4 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Mavs Cuasay - Front Office Manager

Thank you for the review. Please come back and visit us again in the near future.

4 out of 5
Bed was ok. Shower needs repair, staff informed. Pool was perfect. Well worth the money for what I received.

Posted by on 17 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Mavs Cuasay | Front Office Manager

Thank you for the review and the positive comments about the room, facilities and your valuable stay. Hoping to see you again in the near future.

5 out of 5
Superior location with plenty to see and do. Was given a ride to Desert Park by staff when I missed the bus. Very thoughtful.

Posted by on 9 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Mavs Cuasay | Front Office Manager

Thank you for the feebdack. Appreciate your comments about the motel's central location. It is our pelasure to always assist our most valued guest like you in all ways possible. Looking forward to have you again here at the Diplomat Motel.

5 out of 5

Posted by on 20 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Mavs Cuasay | Front Office Manager

Thank you for your review. Please come back and visit us again.

4 out of 5
Great location with an excellent bar. The meals are quality number one at affordable prices. The staff are so friendly and helpful.

Posted by , from Adelaide on 13 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Mavs Cuasay | Front Office Manager

Dear Andrew, We appreciate your feedback. Thank you for your comments about the motel's central location, Uncles Tavern and the staff. Indeed, we strive to provide quality and appetizing valuable meals and the staff aims to always provide consistent excellent service at all times. Hoping to have you back again at the Diplomat Motel on your next visit to Alice Springs.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The business-friendly Diplomat Motel also features an outdoor pool, a garden, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Alice Springs motel.

  • 81 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alice Springs, NT (ASP) (14.8 km / 9.2 mi)
  • Train station: Ciccone Alice Springs Station (1.5 km / 0.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Diplomat Motel offers 81 forms of air-conditioned accommodation with coffee/tea makers and an iron/ironing board. This Alice Springs motel provides complimentary wireless Internet access. Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:00 AM.

Uncles Tavern – This bar serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 for adults and AUD 10 for children (approximately)
  • Airport shuttle fee: AUD 16.50 per person
  • Airport shuttle fee per child: AUD 16.50
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diplomat Motel Alice Springs
  • Diplomat Motel
  • Diplomat Alice Springs

You should know

  • Pool access available from 7 AM to 9 PM.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.