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Hotel Indigo London Hyde Park Paddington, an IHG Hotel

4-star property
16 London Street, London, England 1800 796 370
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4.3 out of 5
Excellent!
See all 6 wotif Reviews

"Basic facilities, friendly staff in a good location " More

By a verified traveller on Sun 12 May 2019

Points Of Interest

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Hotel Description

Hotel Indigo London Hyde Park Paddington, an IHG Hotel puts you in the heart of London, within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

The restaurant, Bella Italia Paddington, serves Italian cuisine and is open for breakfast, brunch, lunch, and dinner. Business travelers can take advantage of a meeting room and a business center. Additionally, you'll find free WiFi in public areas, a gym, and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Attractions within a 30-minute walk of this 4-star London City Centre hotel include Marble Arch and Kensington High Street.

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$305* Per night/room 19 Apr. - 20 Apr.

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Indigo London Hyde Park Paddington, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Indigo London Hyde Park Paddington, an IHG Hotel

Everyone (4) Couples (2)
3 out of 5
Basic facilities, friendly staff in a good location

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Sebastian

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, Sebastian Guest Relations Manager

4 out of 5
Good location, friendly, welcoming staff, good pubs and cafes, and easy transport.

Posted by on 9 May 2019

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Comment from Hotel Management

10 May 2019 by Sebastian

Dear Guest, Thank you for taking the time to tell us about your experience at Hotel Indigo LONDON - PADDINGTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo. Sincerely, Sebastian Guest Relations Manager

5 out of 5
Great location just a few minutes walk from Hyde Park and Paddington Station. Clean rooms with a modern cool vibe. Well priced for London and helpful staff. Great base for getting around. Rooms aren’t huge but super comfortable and cosy. Would stay here again as so convenient and good value.

Posted by on 22 Jul. 2018

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Comment from Hotel Management

28 Jul. 2018 by Stefan Mitsevski

Dear Anonymous, I am very pleased to learn you have enjoyed your stay to the fullest and you have found our rooms comfortable and cosy. The comments about the staff have been shared with the entire team and we all look forward to welcoming you back again. Best regards, Stefan Mitsevski Front of House Operations Manager

4 out of 5
Although small our room was modern and comfortable. Cafe/bar on the ground level was an added bonus. Close to Paddington station. Would highly recommend for a short stay in London.

Posted by , from Australia on 31 Mar. 2018

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Comment from Hotel Management

6 Apr. 2018 by Reservations

Thanks for your review! You will be happy to know that on your next visit we will have a refreshed bar and restaurant and next time for more space, or maybe even a patio why not book a superior room category?

5 out of 5

Nice hotel close to Paddington station

Good front desk service. Nicely designed rooms, comfortable and good space. Would recommend requesting a room above street level, as they do have rooms below street level.

Posted by , from New Zealand on 26 Aug. 2017

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Comment from Hotel Management

31 Aug. 2017 by Victoria Crampton

Thank you for sharing your experience following your recent stay with us, I am delighted to hear you found the front desk service wonderful. Your feedback on the nicely designed rooms and comfortable space is excellent, thank you. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

5 out of 5

Nice Hotel Close to Paddington Station

We stayed here as it is close to Paddington Station (express train to Heathrow). Hotel was lovely. There are always cheaper options in the area but this hotel was worth the extra money as we stayed in a good size king room. Good restaurants nearby. Close to everything. Coffee machine in the room. Overall it is a nice convenient hotel in Paddington.

Posted by , from Melbourne, Australia on 14 Jan. 2017

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Comment from Hotel Management

17 Jan. 2017 by Sonya Young

Thank you for sharing your comments, it is a pleasure to hear you found the hotel well located, lovely and the the size of the room good. I am delighted to hear you enjoyed the area and found everything you required to be close by. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director

About the Hotel Indigo London Hyde Park Paddington, an IHG Hotel

Location 16 London Street, London, England W2 1HL

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Indigo London Hyde Park Paddington, an IHG Hotel. This 4-star London hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 6 levels
  • Built in 1850
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London (QQP-Paddington Train Station) (0.4 km / 0.3 mi)
  • Metro station: Paddington Underground Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Indigo London Hyde Park Paddington, an IHG Hotel offers 64 accommodations with tablet computers and free minibar items. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels and smart speakers. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • Tablet
  • Smart speaker
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Bella Italia Paddington - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 13.50 for adults and GBP 9.95 for children
  • Nearby parking fee: GBP 30 per day (328 ft away)
  • Early check-in fee: GBP 59 (subject to availability)
  • Late check-out fee: GBP 79 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo London-Paddington
  • Indigo London-Paddington
  • London-Paddington Hotel Indigo
  • Hotel Indigo London-Paddington England
  • Hotel Indigo London Paddington
  • Hotel Indigo London Hyde Park Paddington
  • Hotel Indigo London Paddington Hyde Park
  • Hotel Indigo London Hyde Park Paddington an IHG Hotel
  • Hotel Indigo London Hyde Park Paddington, an IHG Hotel Hotel
  • Hotel Indigo London Hyde Park Paddington, an IHG Hotel London

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.