General staff was very helpful, they usually are in most hotels in CI. Even the lady manager was pleasant. My husband had read about her im the various review and knowing that he handled her very well from the start (he stoped any possibility of her being unpleasant basics) so she was our friend from the start :-)
You get lots of people trying to sell stuff from the beach, just avoid eye contact. A lot of rubbish on the beach unfortunately, would need to be combed in the morning in front of the hotel. Managed to do some horse riding. Swimming pool was nice. Our room was just ok, bathroom was big enough.