When you make a holiday rental booking using the Site the following terms and conditions apply. Separate terms and conditions apply to booking other Wotif.com accommodation - click here for details.
Age:You must be at least 18 years of age to book holiday rental displayed on the Site.
Payment: We recommend that you carefully read the Property’s Terms & Conditions, Payment Details and Bond Details displayed on the Site before making any booking. They will confirm the specific requirements to finalise your booking.
You agree to pay a non-refundable deposit for the holiday rental at the time of booking and you agree to make payment via a debit to your nominated credit card. The deposit amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
You are required to pay the remaining balance owing directly to the holiday rental provider as per their Payment Details outlined in the Property’s Terms & Conditions which are displayed on the Site on the accommodaiton details page and on the booking page. If you do not pay the remaining balance by the due date, the holiday rental provider may cancel the booking in line with the Property’s Terms & Conditions and Payment Details. You will forfeit the deposit paid at the time of booking, and will also be required to pay any applicable monies in accordance with the Property’s cancellation policy. The return of any monies paid for bond or security deposit by the rental accommodation provider is subject to the Property’s Terms & Conditions.
Bond or security deposit
You may also be required to pay a bond or security deposit prior to arriving at the Property, and this will be detailed in the Property’s Terms & Conditions and Bond Details. If you do not pay the bond or security deposit by the due date, the holiday rental provider may cancel the booking in line with the Property’s Terms & Conditions and Payment Details. You will forfeit the deposit paid at the time of booking, and will also be required to pay any applicable monies in accordance with the Property’s cancellation policy.
Changes to bookings: In the event that you want to change or cancel your booking you can only do so in accordance with the Property’s Terms & Conditions.
To request a change or cancellation you should check the policy in the Property’s Terms & Conditions and then contact the holiday rental provider using the details provided on your booking.
Please note that:
bookings at certain Properties, or in certain time periods, or for certain deal types cannot be cancelled or changed; and
some holiday rental providers may permit cancellations or changes but this may involve them imposing a charge;
if you cancel the booking the deposit paid to us is non-refundable, and you may also need to pay additional cancellation fees to the holiday rental provider,and this information will be displayed in the Property’s Terms & Conditions.
If you fail to cancel a booking and do not check-in in accordance with the booking made you will forfeit the deposit paid at the time of booking. Your right to a refund of any monies paid directly to the holiday rental provider will be determined by the cancellation policy outlined in the Property’s Terms & Conditions.
Requirements upon check-in: We do not provide your credit card details to any holiday rental provider and as such you may be required to provide a credit card imprint or equivalent at, or prior to, check-in to cover incidental charges.
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, the holiday rental provider may ask you to provide photo ID at, or prior to, check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the holiday rental provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the holiday rental provider in the event of a credit card dispute.
Site information: We make every effort to ensure all holiday rental information displayed on the Site is accurate; however, as considerable information is accessed from our holiday rental partners and posted by our customers, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the Site is free of errors or faults. We reserve the right to change holiday rental information displayed on the Site (including these terms and conditions) at any time without notice to you.
Liability: Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with the Site or any products or services purchased on the Site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on the Site or any linked site. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to: (i) for breach of implied terms, at our option, to resupply the service or the cost of resupplying the service; or (ii) otherwise, to the value of the booking made. We sell holiday rental accommodation from inventory supplied by each holiday rental provider and we do not over-sell that inventory. We cannot accept additional liability for unavailability caused by a holiday rental provider over-selling its own inventory.
Fairness: We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to Attention: Customer Service, Wotif.com, PO Box 1777, Milton, Queensland, 4064, Australia, or by facsimile +61 7 3512 9914, or by email to email@example.com