Firstly, thanks for making an accommodation booking with Wotif.com. As soon as your payment has been processed, a booking confirmation page will appear. It’s a good idea to print this page or note the booking number for your records.
You will then receive a confirmation email, which should arrive in your inbox within one or two hours. Occasionally it can take up to 12 hours for your email to be delivered. If you’re not sure your booking has been processed and you’d like confirmation please contact our 24/7 customer service team on 1300 88 7979 or rooms@wotif.com.
Occasionally confirmation emails don’t make it to your inbox. While we do everything we can to prevent this, sometimes the junk or email filters associated with your email program or your ISP can prevent delivery.
To make sure you always receive our emails, add our Wotif.com address - rooms@wotif.com - to a list of trusted senders within your email program or your ISP. This means when we send you an email it will automatically arrive in your inbox and not be sent to your junk mail folder.
If you can’t find your confirmation email, please contact our 24/7 customer service team via phone or email and we will send you another copy.
In Australia, accommodation ratings are either AAA or self-rated. AAA Tourism Pty Ltd is an independent organisation, which operates the STAR Rating scheme in Australia. STAR Rating definitions depend on the accommodation category and facilities available. This is not a government initiative.
In New Zealand, accommodation ratings are either Qualmark or self-rated. Qualmark® is New Zealand tourism's official quality mark, and accommodation displaying the Qualmark® star grades has been independently assessed by them.
Self-rated properties have chosen to independently rate their property based on the accommodation category and facilities available.
The full rate is a price supplied by the accommodation provider to show the full value of each deal. This rate is often charged at peak periods such as holiday seasons. It provides a reflection of the discounted rates available throughout non-peak periods.
You can book accommodation up to six months in advance on Wotif.com.
All rates listed on Wotif.com are per room. It’s a good idea to check how many people are included per room in the displayed price, prior to booking. The rates are based on existing bedding. There may be additional charges from the hotel if additional bedding is required.
Check-in and check-out times are determined by individual accommodation providers. The standard check-in time is 2pm and the standard check-out time is 10am. You can request different times but the decision lies with the individual accommodation provider. A good spot to request this is in the comments section on the ‘Book & Pay Securely’ page.
Depending on availability you can book up to 10 rooms in one booking.
When you are on the ‘Book & Pay Securely’ page, your first step is to specify how many rooms and guests you would like to book for. You can select the number of rooms from a drop down box. This selection will automatically update the availability and alert you if the rooms aren’t available.
Some accommodation deals will specify a minimum night stay requirement. This means the booking has to be for at least the specified amount of nights. The booking can be for longer than the minimum night stay requirement, but not shorter. For example, if the minimum night stay is three nights, you can stay five nights but you cannot stay two nights. These are set by the individual accommodation providers and are subject to change.
All of the deals featured in our promotions are subject to availability.
There is no loyalty program for Wotif.com. We give our customer the best deals available every day of the week.
Each accommodation provider listed on Wotif.com has its own page where extensive information on the rooms and facilities is available.
Make sure you scroll to the bottom of the hotel page for information on parking, check-out and check-in procedures.
If you can’t find the information you’re looking for, please call or email our 24/7 customer service team.
The phone number for the accommodation provider you have booked is on your Wotif.com confirmation email. If you have any questions prior to making your booking simply contact our 24/7 customer service team via phone or email and we will be happy to assist you.
This may be because we don’t offer accommodation in the country or region you’re looking for, or there are currently no deals available in that region.
If you’re having trouble searching for a particular destination, contact our 24/7 customer service team for further assistance.
Our Wot Hotel? deals are so low the hotel has opted to keep their name a secret until you book. After your booking has been processed, we tell you where you’re staying via the booking confirmation page that appears on your screen. Prior to making a booking, we can only provide you with the same information that’s listed on the Wotif.com site.
Wot Hotel? deals are designed for people who don't mind waiting until after they've booked to find out which hotel they're staying in.
If you are using an old link or a link in your favourites/bookmarks please delete the link and manually type www.wotif.com into the address bar.
You can also refresh your settings by deleting cookies and temporary internet files.
When making a booking you will be redirected to an encrypted secure booking page. If you have strict security settings, your computer may prevent this page from appearing.
If you are still experiencing problems accessing the website or making a booking, please contact our 24/7 customer service team and we will be happy help out.
You sure can. Here’s the address - http://mobile.wotif.com.
When you visit our site from your smart phone you will be automatically directed to the Wotif.com mobile website. We regularly update and improve our mobile site to ensure the best possible customer experience.
We’re happy to receive general feedback or hear about any problems you’ve experienced while on the mobile site. Please send any feedback to rooms@wotif.com.
Sure do. You can book flights from our ‘Flights’ tab at the top of the Wotif.com home page.
You can sign up to our Wotmail newsletter and receive loads of great deals directly to your email inbox. Simply click here and enter your details.
You can also like us on Facebook or follow us on Twitter for access to our best accommodation and flight deals.
Firstly, go to your confirmation email and look at the ‘cancellations’ section. If the hotel’s cancellation policy permits a cancellation or change, please contact our 24/7 customer service team via phone or email for further assistance. Please be aware an administration charge will apply to any permitted cancellation or change, in addition to any charges the accommodation provider has specified within the policy.
The only way to extend an existing booking is to make a new booking on Wotif.com for the extra nights you require.
When you make the additional booking it’s a good idea to reference your existing booking in the ‘comments’ section of the ‘Book & Pay Securely’ page so the accommodation provider can see you are extending your stay. We can’t guarantee the hotel will be able to keep you in the same room, but we’re sure they will do everything they can.
If the room you’ve already booked has a minimum night stay please contact our 24/7 customer service team via email or phone for further help.
You can pay securely on our website using VISA, MasterCard, Diners Club and American Express, depending on the area your booking is for. You can also use your Wotif.com accommodation voucher to pay for a booking, if you have one.
All Wotif.com bookings are pre-paid at the time you book. An email is sent to you to confirm the accommodation has been secured.
The surcharge applied to AMEX and Diners credit cards is imposed by the individual card company. This charge is in addition to our standard credit card fee and can be avoided by using a different credit card type.
Yes, all rates on Wotif.com are tax inclusive.
If you’re booking accommodation in a different country your credit card will be charged in the currency of the booking, however it will be converted by your bank into your local currency. Please note your bank may charge additional fees for this. Please contact your bank for further questions.
It couldn’t be easier. Click here and enter your details and you’ll be on your way to receiving loads of great accommodation and flight deals directly to your email inbox.
Easy! You can buy Wotif.com accommodation gift vouchers on our website and we’ll send them to you within minutes. Our gift vouchers are valid for 12 months.
Click here to create your accommodation gift voucher. Remember that gift vouchers can only be used in the currency they are created in so make sure you select the correct currency for your intended booking.
Once you have found the accommodation you would like to book, proceed to the ‘Book & pay securely’ page. At the bottom of this page in the ‘Payment’ section, select the tick box ‘Wotif.com accommodation voucher’. You will then be asked to enter your voucher ID which will update the total cost of your booking.
Visit our Wotif.com accommodation voucher page and enter your voucher ID in the ‘Checking your balance’ section. This will show your remaining balance and the expiry date of your voucher.
No problem! If you only use part of your voucher (not the whole amount) you will be re-issued with a brand new voucher for the remaining amount. Feel free to throw away your old voucher, because you’ll get a new voucher number with the same expiry date.
If you’d like to speak to our customer service team, please see the list of contact numbers and opening times here.
As soon as your payment has been processed, a booking confirmation page will appear. It’s a good idea to print this page or note the booking number for your records.
You will then receive a confirmation email, which should arrive in your inbox within one or two hours. Occasionally it can take up to 12 hours for your email to be delivered.
If you’re not sure your booking has been processed and you’d like confirmation please contact our customer service team on 1300 88 7979 or flights@wotif.com.
Please do not make another booking until you have verified your initial booking (and don't use the back button within your internet browser while your booking is being processed).
You can book flights up to 332 days in advance on Wotif.com.
Some airlines will allow you to do this in advance, or at the time of check in, via their websites. To do this you’ll need the airline booking reference number, which can be found on your Wotif.com flights confirmation email.
In most cases we will let you know if there is a time change to your flight. Please note that airlines reserve the right to change a time or date at any time prior to departure. Feel free to contact our customer service team to check for the most up to date info.
If you are flying in one to two days, it is best you check with the airline directly to ensure that your flight is on time.
Unfortunately, you cannot make a flight booking on Wotif.com with your frequent flyer points. Please note you can accrue points on most fares.
When you make a flight booking with us you’ll have the chance to enter your frequent flyer details, however not all available flights will offer frequent flyer points.
As the individual airlines determine which fares include frequent flyer points, we are unable to provide you with those details. Feel free to contact us for more information, or you can contact the airline directly.
We will send a flight confirmation email directly to your inbox that you can use as an e-ticket. Simply print it out and head to the airport.
Electronic tickets are just that – they’re electronic information stored in the airline's computer rather than printed on paper. These tickets serve the same purpose as the old fashioned paper tickets, but save time and hassles associated with purchasing or exchanging a paper ticket.
Because your electronic ticket is held in the airlines computer, it is impossible for the information to be lost. More importantly, your electronic ticket cannot be stolen, so you don’t have to worry about the cost of a replacement ticket. You don’t have to wait for your ticket to be delivered to you and you just collect your boarding pass when you check in. As a bonus, e-tickets mean less paper, so our trees stay in the ground.
Remember, you must take personal photo identification with you when you travel.
When you arrive at the airline check-in desk you will be required to present the following in order to get your boarding pass:
An official form of photo identification i.e. driver's licence or passport
A print out of your confirmation page or confirmation email to show to the airline
When you visit our website, we issue a cookie that acts as an identifier and passport for your browser. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. To make a purchase or search for flights on our site, you will need to ensure you have cookies enabled.
You can find instructions on how to enable cookies at our technical support page.
If you are using an old link or a link in your favourites/bookmarks please delete the link and manually type www.wotif.com into the address bar.
You can also refresh your settings by deleting cookies and temporary internet files.
When making a booking you will be redirected to an encrypted secure booking page. If you have strict security settings, your computer may prevent this page from appearing.
If you are still experiencing problems accessing the website or making a booking, please contact our customer service team and we will be happy help out.
You sure can! If you’re having trouble booking online and the flight is available, you can call our customer service team on 1300 88 7979. They will talk you through the process and make the booking over the phone on your behalf. Please note that prices may vary for flights booked over the phone and there will be an additional booking fee.
The Wotif.com accommodation voucher issued with every flight booking can only be used to make an accommodation booking on Wotif.com. To make an accommodation booking, click the ‘Accommodation’ tab at the top of the Wotif.com home page. Please note Wotif.com accommodation voucher terms of use apply.
The currency of your Wotif.com accommodation voucher will change depending on the flight destination. For flights into Australia and New Zealand, the voucher will be issued to AUD. For flights into other international destinations, you will be able to select whether you would like the voucher in AUD or the currency used in the destination. For example, for a flight to the United Kingdom, you can choose between AUD and GBP. For a flight into Thailand, you can choose between AUD and THB.
You can contact our customer service team if your required changes or cancellation are permitted, and they will help make any amendments to your flight booking. Call our customer service team on 1300 88 7979 (Monday to Friday 9am - 5pm) and they'll help make the amendments. Fees apply.
For after hours please contact please refer to our Contact us page.
All our flight booking fees and charges can be found on our booking feespage.
For flight bookings made within Australia, Qantas will charge an additional credit card fee of AUD$7.70 for domestic bookings. This is per passenger per booking and is included in the Taxes and Charges component. You'll see this prior to confirming your booking.
Yes, Wotif.com is completely secure as we utilise SSL technology. More information can be found on our security page.
You can pay securely on our website using VISA, MasterCard, Diners Club and American Express.
Your card will be charged as soon as your flight details are confirmed.
All payments must be made with a credit card, in full, at the time of booking. This is the only form of payment we accept.
We recognise the importance of customer privacy and support the best procedures in the way we handle your personal information.
By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with our privacy policy.
When you arrive at the airline check-in desk you will be required to present the following in order to get your boarding pass:
An official form of photo identification i.e. photo driver’s licence or passport
A print out of your confirmation page to confirmation email to show to the airline
If travelling internationally, any applicable visa information
If you do not have any form of photo ID, please contact us to discuss your options. These details can change depending on the airline and the airport you’re flying with.
Note – if you don’t have photo ID, please contact us or the airline directly before making a booking flying out of an international airport.
Generally, the following ages apply for children and infants:
Child: 2-11 years for the full travel period.
Infant: 0-23 months for the full travel period. Infants are not allocated a seat and must travel on an adult's lap
Please not these may vary depending on the airline.
Check in times will vary depending on where you’re travelling. The average time you are required to arrive before a domestic flight is a minimum of 1 hour. The airlines are very strict with these check-in times and may refuse boarding to passengers who check in late, so it’s best to make sure you’re on time.
If you have a domestic flight that is leaving from the International terminal, you will need to check in 2 hours prior to departure. Qantas services with flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from and arrive at International Terminals. For further information please check your confirmation email or contact our customer service team.
Yes. You can check in online for Qantas domestic (and Qantas link) flights between one and 24 hours before your flight departure time. You'll need a printer to print your boarding pass. Unaccompanied minors and some people travelling with special needs will need to check in at the airport.
You'll need to print your boarding pass during your online check in process. This will have a unique barcode, which must be presented and scanned as you board your flight.
No. You'll need to check in at the airport for these services.
Please check your Wotif.com flights confirmation email for details.
Note: All Qantas flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from the International Terminal.
When you get to the airport, go your airline’s bag drop counter to submit your bags for your flight. The bag drop counter opens three hours before flight departure and closes 30 minutes before departure. All bags must be clearly tagged. It’s a good idea to arrive at the airport no later than 45 minutes before departure to allow time to drop your bags and clear security.
If you don't have bags (baggage) to check in you can proceed straight to the departure gate. Be sure to be there at least 25 minutes prior to departure.
You can check your baggage allowance on our baggage allowance page.
Carry-on baggage restrictions are listed in detail on our baggage allowance page.
A child usually has the same baggage allowance as an adult, however this may vary depending on the airline and the ticket purchased.
Infants do not get a baggage allowance, but their accompanying adults will be allowed to check in a stroller or carrying basket on board the aircraft. Some smaller regional carriers or services may have more strict guidelines, in this case, give our customer service a call and we’ll be able to help.
Despite our best efforts, sometimes confirmation emails don’t make it to your email inbox. This is generally due to junk or email filters associated with your email program or your ISP.
To help ensure they do arrive, make sure that your emails from wotif.com are put on a "white list" – a list of trusted senders – within your email application or by your ISP. This means that when we send you an email it will automatically come into your inbox and not be sent to your Junk Mail folder. You can find out more about this at our technical support page.
If you still can’t find your confirmation email, please contact our customer service team via phone or email and we will send you another copy.
Sure. Just email our customer service team at flights@wotif.com. or phone them on 1300 88 7979 with your name, booking confirmation number or flight details and we will resend your itinerary.
Your email confirmation is an e-ticket. Some airlines also allow you to log into their website to locate your e-ticket, just remember to have your airline book reference handy.
Both your booking confirmation email and flight itinerary can be used as a tax invoice. They include a cost breakdown as well as our ABN for tax purposes.
If you need the booking confirmation sent to you again, please contact our customer service team.
The maximum number of passengers allowed on one package booking is four. There is no fee to book, so feel free to make multiple package bookings online if you wish to book for more than four passengers.
All payments must be made with a credit card at the time of booking. This is the only form of payment we accept for package bookings.
You can pay securely on our website using VISA, MasterCard, Diners Club and American Express.
At this stage it’s only possible to use Wotif.com gift vouchers to book a hotel through the ‘Accommodation’ section of our website.
Our package deals for The Lion King are sold inclusive of flights, tickets and accommodation. We cannot remove a component of the package.
To ensure the best possible value to our customers, the components of our packages cannot be booked separately. Please note you will only be charged one transaction for your package booking.
Sure, if you need any assistance completing your booking please contact our customer service team on 1300 88 7979 or email us at packages@wotif.com.
If you experience any problems accessing the website or completing your booking, please contact our customer service team on 1300 88 7979 and we’ll be happy to help out.
As soon as your payment has been processed, a booking confirmation page will appear.
You will then receive a confirmation email, which should arrive in your inbox within one or two hours. Occasionally it can take up to 12 hours for your email to be delivered. You’ll need to print this page to check in at your hotel and it will also contain your e-ticket number if you booked flights as part of your package.
If you’re not sure your booking has been processed and you’d like confirmation please contact our 24/7 customer service team on 1300 88 7979 or packages@wotif.com.
Please do not make another booking until you have verified your initial booking.
The reference number for your package booking is located at the top-right of your Wotif.com confirmation email. Please email us at packages@wotif.com. if you need your confirmation to be resent.
Sure, if you need to update your contact number or email address please send your new details along with your packages reference number to packages@wotif.com. Please note you cannot change the name or payment details for any passengers.
Your Wotif.com booking confirmation email is also your official tax invoice. The email includes a cost breakdown as well as our ABN for tax purposes.
If you need the booking confirmation sent to you again, please contact our customer service team.
Our packages are designed to accommodate all guests within the same hotel room.
If you would like to book an additional room, simply search for your package hotel in the ‘Accommodation’ section of our website and make a booking for another room.
It’s a good idea to include your packages reference in the ‘comments’ section of the ‘Book & Pay Securely’ page so the hotel can try and allocate you rooms that are close to each other. We can’t guarantee they will be able to do this, but we’re sure they will do everything they can.
All bookings through Wotif.com are inclusive of all relevant taxes unless otherwise stated on the booking form. You will only be asked to provide your credit card upon arrival at the hotel for incidental charges that you may incur.
Star ratings for Wotif.com listings in Australia are supplied by the hotel to indicate their AAA rating. AAA Tourism is an independent organisation which operates the official STAR rating scheme in Australia. You can click on the “Star Rating” link of any of our Hotel pages to see the guidelines used to rate hotels.
This means that the hotel has supplied their own rating for their hotel. Although it has not been rated by an independent rating organisation, our Product Manager for the region has assessed the information to ensure the hotel is up to the standard they have supplied. We welcome feedback from our customers on any hotel listed on our site to ensure the quality is maintained.
The bedding displayed when booking is always guaranteed unless it is stated “subject to availability” or “on request”.
Each hotel has strict health and safety regulations that must be adhered to for every room. If you arrive to check in with too many guests the hotel will not allow you to check in and no refund will be available.
Children generally incur an extra charge so make sure the correct number of guests is selected on the booking form. Some hotels allow infants to stay for free and we would be happy to contact the hotel to enquire about this before you book.
We can contact the hotel for you to place your request however, please be aware all requests are subject to availability and cannot be guaranteed.
Your Wotif.com booking confirmation email is also your official tax invoice. The email includes a cost breakdown as well as our ABN for tax purposes.
If you need the booking confirmation sent to you again, please contact our customer service team.
You will be required to provide your Wotif.com booking confirmation number, photo ID that matches the name on the booking, and a credit card for any incidental charges.
The phone number for the accommodation provider you have booked is on your Wotif.com confirmation email. It is located underneath the name of the hotel in the hotel section of your email.
Your confirmation email will contain information about the hotel. If you would like more information, simply perform a search for the hotel on the Wotif.com website under ‘Accommodation’. There are pictures to view, a map and various other details for you to browse. The hotel’s phone number is also provided on your confirmation email if you would like to call them for further information.
We suggest contacting the hotel directly to enquire about possible transfer options and to discuss any associated costs. Alternatively, the Sydney CBD is serviced by train, bus and taxi from the airport and is only a short drive away.
We can contact the hotel on your behalf with this information. If you plan on arriving after hours however, we suggest contacting the hotel directly to arrange late check in procedures.
Absolutely. It is important that the hotel is advised you will not be arriving for one/some of the nights you have booked. This will ensure they hold the room for you until you arrive. We will send an email through to the hotel to alert them to your updated date of arrival. Please be aware, as your booking is non-refundable no refunds are available for the nights you will no longer be staying.
Your e-ticket number is located under the flight details next to each passenger name on your confirmation email. If you require your confirmation to be resent, please email us at packages@wotif.com.
Your baggage allowance is located next to each passenger name and e-ticket number on your confirmation email. If you require your confirmation to be resent, please email us at packages@wotif.com.
The airline may allow the purchase of additional baggage before departure or at the airport prior to check in. To purchase additional baggage you will need to contact the airline directly.
The airlines reference number for each flight is located under the flight information on your confirmation email. Some airlines may allow you to check in online using their reference number and your passenger details.
Information about your arrival and departure terminal is located under the flight details on your Wotif.com confirmation email.
We recommend you reconfirm your flight times directly with the airline 48 hours prior to departure. In most cases we will let you know if there is a time change to your flight. Please note that airlines reserve the right to change a time or date at any time prior to departure.
If you’d like to make a special request such as a meal, wheelchair access or a bassinet please give our customer service team a call or email us at packages@wotif.com.
As stated prior to booking, our packages are non-changeable, and date changes are not permitted to your booking. If you will not be travelling please contact our customer service team. Please note no refunds will be permitted for any unused airline tickets or for any hotel nights you will not be staying.
Some airlines may not permit a name correction on your ticket, and we recommend checking all names and details prior to booking. If you have made a name error please contact our customer service team as soon as possible on 1300 88 7979 or email us at packages@wotif.com.
Unfortunately, you cannot make a flight or package booking on Wotif.com with your frequent flyer points. Please note you can accrue points on most fares.
As stated prior to booking our packages are non-refundable, and cancellations are not permitted. If you will not be travelling please contact our customer service team on 1300 88 7979 or email us at packages@wotif.com.
You can find more flights-related FAQs here.
Our seats have been handpicked and are some of the best seats available. During the booking process you will be able to see the category and row of the seats you are booking.
You’ll receive a confirmation email from Ticketmaster within two business days of booking that will include your seat numbers and information about the Capitol Theatre.
When you book, theatre seating options will be displayed by row and category. Unfortunately, we cannot guarantee the exact seating you will be allocated, however this information will be contained in your Ticketmaster confirmation email.
Your tickets will be available for collection from the Box Office at the Capitol Theatre two hours prior to the performance. The lead adult passenger on your booking will need to present valid photo ID when collecting theatre tickets.
Theatre tickets must be collected from the Box Office by the first adult passenger on your booking. Please note photo ID is required when collecting your tickets.
Your confirmation email from Ticketmaster contains information about the Capitol Theatre including FAQs, available facilities and seating details.
Please contact our customer service team to discuss your requirements and we will notify the Capitol Theatre Box Office on your behalf. So you have the best possible experience at the theatre, the Box Office requires at least 48 hours’ notice to ensure wheelchair seating and individual needs are prepared for your arrival.
As stated prior to booking our packages are non-changeable, and date changes are not permitted to your booking. If you will not be attending the theatre, please contact our customer service team. Please note no refunds will be permitted on any unused theatre tickets.
As stated prior to booking, our packages are non-refundable and cancellations are not permitted. If you will not be attending your theatre session please contact our customer service team on 1300 88 7979 or email us at packages@wotif.com.