NOTICE TO CUSTOMERS: Due to system changes being planned we are currently not selling Gift Vouchers on our site or via our Customer Service Centre.
If you already have a voucher with us you can redeem it or check your balance on the booking form. We apologise for any inconvenience this may cause.
Christmas and New Year opening hours:
Wed 24th Dec – Close at 8pm AEST
Thurs 25th Dec – Operate 8am – 8pm AEST
Fri 26th Dec - Operate 8am – 8pm AEST
Sat 27th Dec – Open at 6am AEST, then back to 24/7 operation
Wed 31st Dec - Close at 8pm AEST
Thurs 1st Jan - Operate 8am – 8pm AEST
Fri 2nd Jan – Open at 6am AEST, then back to 24/7 operation
When calling from overseas:
For full details of how these toll-free and freecall numbers will be charged, you should consult your local telephone service provider.
For changes to Jetstar or Scoot bookings, please call the airlines directly on:
If you're calling about a flight, please have your airline reference number handy. You can find it in your confirmation email.
For more information on changing Jetstar or Scoot bookings please visit our FAQs page.
Customer Service Centre
General accommodation enquiries and feedback – firstname.lastname@example.org
Packages enquiries and feedback – email@example.com
Reviews enquiries – firstname.lastname@example.org
General flight enquiries and feedback – email@example.com
Please use this email address for questions, amendments or cancellations of existing bookings departing in two or more business days.
If travel is within two business days, please contact us by phone during office hours.
Australian airlines contact details
– 13 13 13
Qantas NZ – Auckland
- (09) 3578900
– 0800 808 767
– 136 789
Pacific Blue AU
– 13 16 45
Pacific Blue NZ
– 0800 67 0000
– 131 538
– 0800 800 995
– +612 8520 1888
– 13 17 13
– 1800 627 474
New listing enquiries
For all new listings, please register interest here.