Customer Terms and Conditions

When you make a booking with us the following terms and conditions will apply:

1.	Age:	You must be at least 18 years of age to make a booking of any accommodation displayed on our site.
2.	Payment:	You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
3.	Changes to Bookings:	If you want to change any details of your booking, you must contact our Customer Service Centre - click here for contact details. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that: bookings at certain accommodation providers, or in certain time periods, or for certain room types cannot be cancelled or changed; and some accommodation providers may permit cancellations or changes but this may involve that accommodation provider imposing a charge, and this information will be displayed (see cancellation policy) on the relevant property details page and the booking page, which you access prior to making a booking. In addition, we apply an administration charge to all booking changes and permitted cancellations - this amount is displayed on the booking page (this is in addition to any cancellation charges imposed by the accommodation provider) - click here to view the administration charge. If you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the booking made.
4.	Requirements upon Check-in:	We do not provide your credit card details to any accommodation provider and as such you will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges. The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the accommodation provider.
5.	Site Information:	We make every effort to ensure all information displayed on our site is accurate; however, as considerable information is accessed from our accommodation partners, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.
6.	Liability:	Without affecting any of your statutory rights that cannot be lawfully excluded, we will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our site or any products or services purchased on our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).
7.	Fairness:	We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to Attention: Customer Service, Wotif.com, PO Box 1777, Milton, Queensland, 4064, Australia, or by facsimile +61 7 3512 9914, or by email to customer.service@wotif.com.
8.	Copyright:	Images and content on the Wotif.com site may not be copied, saved or used in any format other than as incidental to your permitted use of the site.
9.	General:	These terms and conditions are governed by the laws of Queensland, Australia. We receive payments from our accommodation suppliers for the provision of our booking service. All references to "we", "our" and "us" are references to Wotif.com Pty Ltd. For information on how we deal with your personal information please refer to our privacy policy.

Administration Charge (only applicable to booking changes and cancellations)

Argentina US$20.00	Australia AU$25.00	Austria EUR15.00
Belgium EUR15.00	Brazil US$20.00	Brunei SG$30.00
Cambodia US$20.00	Canada CA$20.00	China US$20.00
Cook Islands NZ$25.00	Czech Republic EUR15.00	Denmark DKK115.00
Fiji AU$25.00	France EUR15.00	French Polynesia US$20.00
Germany EUR15.00	Greece EUR15.00	Hong Kong HK$150.00
Hungary EUR15.00	India US$20.00	Indonesia US$20.00
Ireland EUR15.00	Italy EUR15.00	Japan JPY2000
Korea, South US$20.00	Laos US$20.00	Macau HK$150.00
Malaysia MYR65.00	Myanmar US$20.00	Netherlands EUR15.00
New Caledonia EUR15.00	New Zealand NZ$25.00	Norway EUR15.00
Papua New Guinea AU$25.00	Philippines US$20.00	Portugal EUR15.00
Seychelles US$20.00	Singapore SG$30.00	Spain EUR15.00
Sri Lanka US$20.00	Sweden EUR15.00	Switzerland CHF20.00
Taiwan US$20.00	Thailand THB600.00	United Kingdom GBP10.00
USA US$20.00	Vanuatu AU$25.00	Vietnam US$20.00