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3.8 out of 5

"Location to airport was great. Inconvenient not being able tp pay for spa treatments with credit card instead I had to line up at the check in counter ... " More

By a verified traveller on Mon 15 Jan 2024

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Hotel Description

Hilton Garden Inn Bali Ngurah Rai Airport puts you in the center of Tuban, 2.7 km (1.7 mi) from Waterbom Bali and 3 km (1.9 mi) from Kuta Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Garden Grille, is open for breakfast, lunch, and dinner. Garden Lounge is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM.

Sights within a 10-minute drive of this 4-star Tuban hotel include Krisna and Beachwalk Shopping Center.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$59* Per night/room 1 Apr. - 2 Apr.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn Bali Ngurah Rai Airport ratings based on 36 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Bali Ngurah Rai Airport

Everyone (17) Business (1) Couples (4) Family (10)
3 out of 5
Location to airport was great. Inconvenient not being able tp pay for spa treatments with credit card instead I had to line up at the check in counter for 20 minutes to pay for my service at the spa. They have potable machines to pay fot drinks at the pool, they should have the same for the spa. Room was always hot because everytime you left, the power/aircon would turn off because you take the key card. Providing 2 keycards would fix this problem.

Posted by on 15 Jan. 2024

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4 out of 5
My flight arrived at almost midnight so this was a convenient location (I had wanted the Novotel but it was sold out). Was charged $250000 for a minute minute taxi from the airport to the hotel so keep that in mind. The biggest selling point was the convenience.

Posted by on 4 Jan. 2024

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5 out of 5
The pool is great and the ride to the airport only takes 2 minutes.

Posted by on 23 Dec. 2023

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5 out of 5
Great location,when you have a early flight next morning

Posted by on 21 Oct. 2023

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1 out of 5
Couldn’t talk to customer service. I think they are based in Canada (they didn’t know where Bali was and kept putting the phone down). No bath towels, no bath mat. No Bintang (in Bali!). No bolognaise on my spaghetti bolognaise. Door key didn’t work.

Posted by on 3 Oct. 2023

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Comment from Hotel Management

20 Oct. 2023 by Octa

Dear Carl, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact us direct at the email or phone number. We hope you will consider staying with us again in the future.

4 out of 5
Range of food limited. Would have liked sandwich for lunch etc. no shop for basic supplies.

Posted by on 21 Aug. 2023

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Comment from Hotel Management

21 Aug. 2023 by Octa

Dear Judith,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

4 out of 5
The water in the shower water tap was difficult to use and the water was lukewarm at best.

Posted by on 26 Jul. 2023

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Comment from Hotel Management

11 Aug. 2023 by Octa

Dear Ian, we apologize for the inconvenience you faced with the shower water tap and the lukewarm water. Your feedback is crucial for us to address these issues promptly and ensure a more comfortable stay for our guests. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.

3 out of 5
Property is right located close to airport. With Hilton standards , I think they need to have rooms managed properly. Rooms were very smelly and hallway walking towards room had very had strong bad smell. No room bar services only 2 water bottles were provided. Checkin staff wasn’t friendly as well. But afternoon staff next day was good. Overall not a bad experience but wouldn’t recommend or come back.

Posted by , from ULTIMO on 19 Apr. 2023

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5 out of 5

Posted by on 20 Dec. 2022

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4 out of 5
Comfy beds, close to airport, building a little run down but perfect for overnight stay. Buffet breaky cheap, delicious and varied!

Posted by on 30 Sep. 2022

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About the Hilton Garden Inn Bali Ngurah Rai Airport - CHSE Certified

Location Jalan Airport Ngurah Rai, No. 7 Kuta, Tuban, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Hilton Garden Inn Bali Ngurah Rai Airport offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1916 square feet (178 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at Hilton Garden Inn Bali Ngurah Rai Airport. Self parking is free. This 4-star Tuban hotel is smoke free.

  • 1 building
  • 288 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 1916 sq ft of conference space
  • 178 sq m of conference space
  • Built in 2014
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Bali Ngurah Rai Airport offers 288 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Garden Grille - This restaurant serves breakfast, lunch, and dinner.

Garden Lounge - This bar serves light fare only. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Children stay free
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 150000 for adults and IDR 75000 for children
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Ngurah Rai Hotel
  • Hilton Garden Inn Ngurah Rai Hotel Bali Airport
  • Hilton Garden Inn Bali Ngurah Rai Airport Tuban
  • Hilton Garden Inn Bali Ngurah Rai Airport
  • Hilton Garden Bali Ngurah Rai Airport Tuban
  • Hilton Garden Bali Ngurah Rai Airport
  • Hilton Garden Inn Bali Ngurah Rai Airport Hotel Tuban
  • Hilton Garden Inn Bali Ngurah Rai Airport Hotel Tuban
  • Hilton Garden Inn Bali Ngurah Rai Airport Tuban
  • Hotel Hilton Garden Inn Bali Ngurah Rai Airport Tuban
  • Tuban Hilton Garden Inn Bali Ngurah Rai Airport Hotel
  • Hilton Garden Inn Bali Ngurah Rai Airport Hotel
  • Hotel Hilton Garden Inn Bali Ngurah Rai Airport
  • Hilton Bali Ngurah Rai Tuban
  • Hilton Bali Ngurah Rai Tuban
  • Hilton Garden Inn Bali Ngurah Rai Airport Hotel
  • Hilton Garden Inn Bali Ngurah Rai Airport Tuban

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.