See all properties
Save

Mercure Serpong Alam Sutera

4.0 star property
Upscale hotel, walk to Living World

Choose dates to view prices

Mercure Serpong Alam Sutera

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Exterior
Exterior
Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; international cuisine

Overview of Mercure Serpong Alam Sutera

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry

Explore the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325
  • Popular LocationLiving World2 min walk
  • Popular LocationSummarecon Mall Serpong6 min drive
  • Popular LocationAeon Mall BSD City11 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)34 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Electric kettle
Minibar
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Electric kettle
Minibar
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Air conditioning
LED TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Herloom BSD
Pool
Kitchen
Washer
Parking included
4.6 out of 5, Wonderful, (5)
The price is AU$96
for 1 night
includes taxes & fees
3 May - 4 May
Herloom BSD

About the area

South Tangerang

A family-friendly stay in South Tangerang awaits you at Mercure Serpong Alam Sutera. You'll be steps from Living World and 4.6 km (2.8 mi) from Summarecon Mall Serpong. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Mint & Pepper, serves international cuisine and is open for breakfast, lunch and dinner. Maniz Pool Deck is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, kids' swimming pool and pool loungers as well as access to free bike hire. 5920 square feet (550 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Sights within a 10-minute drive of this 4-property class South Tangerang hotel include Ocean Park and Scientia Square Park.

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 6 min drive
  • Indonesia Convention Exhibition - 7 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive
  • Aeon Mall BSD City - 11 min drive

Getting around

  • Serpong Station - 10 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 35 min drive

Restaurants

  • The Flavor Bliss - 4 min walk
  • Bandar Djakarta - 3 min walk
  • Pepper Lunch - 2 min walk
  • Ikkudo Ichi - 4 min walk
  • Zenbu House of Mozaru - 3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale hotel, walk to Living World
Mercure Serpong Alam Sutera offers its guests a kids' pool, an outdoor pool, a fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. A terrace, a BBQ, and a garden are also featured at the family-friendly Mercure Serpong Alam Sutera. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star South Tangerang hotel is smoke free.

  • 171 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and a safe. LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This South Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends; IDR 188,000 for adults and IDR 94,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Serpong Alam Sutera

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 188000 for adults and from IDR 94000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • One child aged 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

What is the cancellation policy at Mercure Serpong Alam Sutera?

Mercure Serpong Alam Sutera offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 12 May 2024 start from AU$84.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Serpong Alam Sutera?

Yep, Mercure Serpong Alam Sutera has a free self car park.

Are there any beaches close to Mercure Serpong Alam Sutera?

The closest beach to Mercure Serpong Alam Sutera is San Antonio Beach PIK 2 (19.5 km).

Does Mercure Serpong Alam Sutera have a pool?

Mercure Serpong Alam Sutera has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Mercure Serpong Alam Sutera serve breakfast?

You bet, buffet breakfast is on offer weekdays from 6:00 AM to 10:00 AM and weekends between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mercure Serpong Alam Sutera?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Serpong Alam Sutera?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Serpong Alam Sutera?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Mercure Serpong Alam Sutera?

No, pets and service animals are not allowed.

Mercure Serpong Alam Sutera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 251 reviews" "
Rating 8 - Good. 99 out of 251 reviews" "
Rating 6 - Okay. 25 out of 251 reviews" "
Rating 4 - Poor. 5 out of 251 reviews" "
Rating 2 - Terrible. 3 out of 251 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.
Great short stay with mum.
Stayed 2 nights in Feb 2023

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Stayed 9 nights in Feb 2023