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3.8 out of 5

"Facilities: Everyday; Value: Bargain; Service: Sufficient; Cleanliness: Clean; Breakfast average " More

By PAUL, from Australia - NSW - Sydney on Mon 25 Mar 2013

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Hotel Description

A family-friendly stay in Surabaya awaits you at Grand Tropic Suites Hotel Surabaya. Within just a 10-minute stroll, you'll find Surabaya Zoo and Monument Of Suroboyo. Highlights at this hotel include a restaurant and in-room free WiFi.

Enjoy access to bike rentals and a playground. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

Near this Wonokromo hotel, you'll find Tunjungan Plaza.

Superior King Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$38* Per night/room 2 Apr. - 3 Apr.

Superior Twin Pool View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Pool Terrace

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior King Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Pool Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Tropic Suites Hotel Surabaya ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Tropic Suites Hotel Surabaya

Couples (3) Family (1)
4 out of 5
Pros: Good value
Cons: Some mozzies downstairs
Location: Reasonable access
Facilities: Everyday; Value: Bargain; Service: Sufficient; Cleanliness: Clean; Breakfast average

Posted by , from Australia - NSW - Sydney on 25 Mar. 2013

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4 out of 5
Pros: Good value
Cons: Ome mozzies downstairs
Location: Reasonable access
Facilities: Typical; Value: Great deal; Service: Sufficient; Cleanliness: Clean;

Posted by , from Australia - NSW - Sydney on 24 Mar. 2013

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3 out of 5
Pros: Service
Cons: Kids pool
Location: Accessible, Indonesia
Facilities: Old; Value: Could be better; Service: Professional, Good, Respectful; Cleanliness: Clean;

Posted by , from Indonesia on 9 Mar. 2013

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4 out of 5
Pros: Price
Cons: Drainage Smell in bathroom
Cleanliness: Tidy; Apartments might be OK for a longer stay

Posted by , from Australia - NSW - Sydney on 2 Mar. 2013

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About the Novotel Surabaya Hotel & Suites

Location Jalan Ngagel No 173-175, Surabaya, East Java 60246

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Grand Tropic Suites Hotel Surabaya. The hotel can provide concierge services and wedding services. Free self parking is available. Smoking is allowed in designated areas at this Surabaya hotel.

  • 215 guestrooms or units
  • Built in 1995
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Surabaya Gubeng Station (4.1 km / 2.5 mi)
  • Metro station: Wonokromo Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with safes and complimentary bottled water. Premium cable television is provided. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Janggala Restaurant - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Grand Tropic Suites Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Debit cards
  • Staffed front desk
  • Renewable energy source - geothermal
  • Grey water recycling system
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle fee: IDR 286000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya
  • Grand Tropic Suites Surabaya
  • Novotel Surabaya Hotel Suites
  • Grand Tropic Suites Hotel Surabaya Hotel
  • Grand Tropic Suites Hotel Surabaya Surabaya
  • Grand Tropic Suites Hotel Surabaya Hotel Surabaya

You should know

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.