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3.8 out of 5

"this place is nice but its an old style and all the furniture's carpet etc are very old but overall its a nice place to stay " More

By a verified traveller on Mon 12 Feb 2024

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Hotel Description

A luxury stay in Sydney awaits you at Mercure Sydney Parramatta. Within a 20-minute stroll, you'll find Rosehill Gardens Racecourse and Westfield Parramatta Shopping Centre. Highlights at this family-friendly hotel include in-room free WiFi, free internet, and plasma TVs.

M Restaurant and Bar is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and pool loungers. 1431 square feet (133 square meters) of event facilities include a meeting room and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also the convenience of self parking.

Attractions within a 30-minute drive of this 4.5-star Rosehill hotel include Circular Quay and Sydney Opera House.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$158* Per night/room 7 Apr. - 8 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mercure Sydney Parramatta ratings based on 457 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Sydney Parramatta

Everyone (286) Couples (29) Family (112)
5 out of 5

Posted by on 25 Feb. 2024

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Comment from Hotel Management

9 Mar. 2024 by Mercure Parramatta Team

Dear Judith, thank you for your valuable feedback.

1 out of 5
Was a terrible smell in the rooms and hallway Very noisey

Posted by on 20 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Sovana Bhattarai

Dear Tiffany,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I will definitely share your feedback with our housekeeping team. looking forward to seeing you again in near future

5 out of 5
Great stay cheers

Posted by on 16 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Sovana Bhattarai

Dear David,Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4 out of 5
this place is nice but its an old style and all the furniture's carpet etc are very old but overall its a nice place to stay

Posted by on 12 Feb. 2024

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Comment from Hotel Management

9 Mar. 2024 by Mercure Parramatta Team

Dear Umar, thank you for your valuable feedback.

4 out of 5
Air conditioning wasn’t working correctly. When asking why was told to turn it if for 30 minutes then turn it on. Still would not let us adjust room temperature it was locked on 23 couldn’t turn it down or up. Other wise enjoyed our stay

Posted by on 15 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by Sovana

Dear Breandan,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana BhattaraiFront Office Manager

1 out of 5

Posted by on 8 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Sovana Bhattarai

Dear Andrew ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sovana Bhattarai

3 out of 5

Posted by on 4 Dec. 2023

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Comment from Hotel Management

19 Jan. 2024 by Sovana

Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sovana BhattaraiAssistant Manager

3 out of 5
The hotel is old and tired. I stayed here 10 years ago and nothing has been updated since then. It served my purpose but it could be better for the price.

Posted by , from Taree on 3 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Sovana Bhattarai

Dear Warren,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana Bhattarai

3 out of 5

Posted by on 28 Nov. 2023

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Comment from Hotel Management

6 Dec. 2023 by Sovana Bhattarai

Dear Kristen ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsSovana Bhattarai

4 out of 5
nice hotel

Posted by on 20 Nov. 2023

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Comment from Hotel Management

6 Dec. 2023 by Sovana Bhattarai

Dear AlanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai

About the Mercure Sydney Parramatta

Location 106 Hassall Street, Rosehill, NSW 2142

Property Features

Mercure Sydney Parramatta offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1431 square feet (133 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury Mercure Sydney Parramatta. For a fee, parking is available. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 7 levels
  • 1431 sq ft of conference space
  • 133 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Camellia Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney Parramatta offers 165 accommodations with safes and complimentary newspapers. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Mercure Sydney Parramatta has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per night
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Parramatta
  • Mercure Parramatta
  • Mercure Sydney Parramatta Hotel
  • Mercure Sydney Parramatta
  • Mercure Sydney Parramatta Hotel Rosehill
  • Mercure Hotel Sydney Parramatta
  • Mercure Hotel Rosehill
  • Mercure Sydney Parramatta Rosehill
  • Mercure Sydney Parramatta Hotel
  • Mercure Sydney Parramatta Rosehill
  • Mercure Sydney Parramatta Hotel Rosehill

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.