6/10 Okay
Marilyn
Travelled with family, Travelled with partner
25 Jan 2024
Liked: Cleanliness, property conditions & facilities
The 2 pools were nice. The ocean front private tidal pool was beautiful. The balcony views s were spectacular!
The poolside staff/waiters were friendly and hardworking!! Bell hops were great!
My negative experience was the greeting from the concierge Elizabeth. We felt attacked, bullied and lied to about going to a timeshare.
We came to this resort to relax and enjoy our stay. It was an extremely uncomfortable and stressful situation. We were told 90 minutes of our time is all we needed to listen to some time share information. We slotted 90 minutes out of our vacation time and then we’re told they needed 4 hrs of our time!! And then got upset when we said we had made other plans as we did NOT KNOW we need 4 hrs.! We did give Sabrina 2 hrs of our time but because we did not commit to the 4 hr presentation that we had NO IDEA ABOUT!! That we could not receive the complimentary free breakfast, the 100$ voucher or 2 free massages we were offered prior. That was 2 hours of OUR vacation time that we gave to Costa Sur for nothing in return. That is poor business.:((
I would NOT stay OR recommend this resort to my friends or family for this reason alone :(
Marilyn
Stayed 8 nights in Jan 2024