Star Ratings in New Zealand (Qualmark)

Qualmark® is New Zealand tourism's official quality mark, and accommodation displaying the Qualmark® star grades have been independently assessed by them.

Backpacker

Includes budget "shared" accommodation in a hostel, lodge or "hotel".

Guest and Hosted

Incorporates bed & breakfasts, farm and home stays, guesthouses, boutique lodges, inns, country hotels and similar establishments providing "home-like" or "character" accommodation.

Holiday Park

Includes camping grounds and motor camps. All properties provide communal kitchens, toilets, showers and laundries in addition to a variety of additional features.

Hotel

Includes properties with at least one licensed bar and restaurant, on the premises or adjacent, with charge-back facilities.

Self Contained and Serviced

Includes motels, motor lodges, motor inns, motel apartments, serviced apartments and serviced holiday cottages.

Within each of these categories, each establishment is star graded:

	Exceptional Among the best available in New Zealand.
	Excellent Consistently achieves high quality levels with a wide range of facilities and services.
	Very Good Provides a range of facilities and services and achieves good to very good quality standards.
	Good Exceeds customers' minimum requirements with some additional facilities and services.
	Acceptable Meets customers' minimum requirements. Basic, clean, and comfortable accommodation.

We welcome your feedback on properties listed on our website. If you have a specific complaint about a property's star grade, we encourage you to also notify Qualmark® direct by phone (+64 9 377 2130), or via their website.