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3.5 out of 5

"Hotel was nice and clean with good internet. Location was a short walk to markets/bangla rd/beach. Only issue was the breakfast.. aimed completely at ... " More

By a verified traveller on Fri 24 Mar 2017

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Hotel Description

A family-friendly stay in Patong awaits you at ASHLEE Plaza Patong Hotel & Spa. Within a 20-minute stroll, you'll find popular places like Patong Beach and Jungceylon Shopping Center. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

A day of pampering can include massages, body scrubs, and aromatherapy. The bistro, Bistro (All Day Dining), is open for breakfast. Bar Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy access to 3 outdoor swimming pools along with a gym and a kids' swimming pool. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4-star Patong hotel, you'll be 1.9 km (1.2 mi) from Bangla Road and 3.5 km (2.2 mi) from Karon Beach.

Superior Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$37* Per night/room 1 Apr. - 2 Apr.

Deluxe King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive One Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

ASHLEE Plaza Patong Hotel & Spa ratings based on 18 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ASHLEE Plaza Patong Hotel & Spa

Everyone (13) Couples (5)
2 out of 5

Clean, good location

Paid in full when booked, upon arrival hotel claimed it wasn't paid. After checkout keep getting calls about room device charges they forgot to add to bill. Breakfast was appalling

Posted by , from perth australia on 18 May 2017

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4 out of 5

Nice hotel good location

Hotel was nice and clean with good internet. Location was a short walk to markets/bangla rd/beach. Only issue was the breakfast.. aimed completely at Asian guests, the buffet consists mainly of things like noodles and curries. Other than this was a great place to stay.

Posted by on 24 Mar. 2017

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1 out of 5

Do Not choose this hotel!!

- 2 night checked into hotel as I was in a deep sleep a lady came into my room and claimed that it was her room at 4am she kicked and screams and would get out! The reception did not check who was in the room and how many ppl was there had it was a male I would of been in big trouble, room had lots of mosquito was not clean, asked to speak to the manager Language was a barrier so could resolve problems, breakfast buffet was terrible the service was terrible it was always a plead to get serviced. Checked out 2 days before stay as I felt so unsafe.

Posted by on 6 Feb. 2017

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4 out of 5

Nice place, in a great location

Pros: street market literally 2 mins walk from the motel with plenty a food and smoothies available, spacious gym, roof top pool, buffet breakie included
Cons: strange that reception was in one building, my room in another, and the breakfast/ pool/ gym was in a third building, only seconds apart
Location: street market very very very close, 7/11 and family marts also very close for food and drinks

Posted by on 10 Oct. 2016

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4 out of 5

Pleasant Place to Stay

Pros: Quiet location off the Main Street away from the crowds. Very friendly staff. Rooms kept very clean.
Cons: Internet was very slow which is a very important feature for majority of guests.
Location: Close to beach for many different activities. Various kinds of tours all over the Island. Close to market and food stalls. Shop to you drop.
Good value. Very pleasant; staff went out of way to help out; very clean; get more than what you pay for. At times can be a little noisy with night-club next door.

Posted by , from Melbourne Australia on 4 Feb. 2016

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2 out of 5

Rob s

Cons: English
Got food poisoning and was sick as a dog for the last 2 days of my trip , and after that as well. I told them and they just looked at me ! Never stay there again

Posted by , from gympie on 16 Jun. 2015

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4 out of 5

Awesome time at Phuket!

Pros: The people are great. Friendly and helpful.
Cons: They should check their lights in the room. All should work. They need to put a free tissue there's none. The power point was coming off.
Location: If you're a person that loves to walk and do some sight seeing, the location is 15 to 20 minutes walk from the shopping centre and the beach.
because it was my first time, at first I felt mixed emotions going to Phuket. However, the people in Citin Plaza Hotel from the reception staff, the office, the drivers and the cleaners have made me feel very welcome. I would reccomend to stay at Citin Plaza any day! It might not be 5 minutes walk from Banglaros or the shopping centre but they have a courtesy bus that runs 4 times daily. I like walking so it did not worry me at all. Walking to the shopping centre and the beach is only 15 to 20 minutes and you'll find a lot of things to see along the way.

Posted by , from Brisbane on 5 May 2015

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2 out of 5
Pros: Leaving!!
Cons: Everything worst hotel I have ever stayed at
Location: Poor views
Facilities: Horrible, Rooftop bar dont exist ; Service: Inferior; Cleanliness: Grubby; Ordered a cab early morn for that eve and it was 45 mins late made our whole flying out experience rushed

Posted by , from Australia - WA - Perth on 7 Jan. 2015

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4 out of 5
Facilities: Good; Service: Friendly; Cleanliness: Lovely;

Posted by , from England on 24 Jan. 2014

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2 out of 5
Pros: Nothing
Cons: Over price
Location: Poor views
Facilities: Tired, Nothing special, Old; Value: Excessive, Unreasonable; Service: Below average, Lacking; Cleanliness: Filthy, Smelly, Grubby;

Posted by on 3 Jan. 2014

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About the The ASHLEE Plaza Patong Hotel & Spa

Location 34/50-57, Prachanukhro Road, Patong, Phuket 83150

Property Features

As a guest of ASHLEE Plaza Patong Hotel & Spa, you'll find 3 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the family-friendly ASHLEE Plaza Patong Hotel & Spa. Free self parking is available. This 4-star Patong hotel is smoke free.

  • 249 guestrooms or units
  • 5 levels
  • 5 buildings
  • Built in 2011
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

ASHLEE Plaza Patong Hotel & Spa offers 249 accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations include desks. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, designer toiletries, bidets, and complimentary toiletries. This Patong hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Bidet
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Bistro (All Day Dining) - This bistro serves breakfast only. A children's menu is available.

Bar Lounge - This bar serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 800.0 per night.

Pet Policy

  • Pets and service animals are not allowed at ASHLEE Plaza Patong Hotel & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: THB 900
  • New Year's Eve (31 December) Gala Dinner per child: THB 500 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 450 for adults and THB 225 for children
  • Rollaway bed fee: THB 800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citin Plaza
  • Citin Plaza Hotel
  • Citin Plaza Patong
  • Citin Plaza Patong Hotel
  • Citin Plaza Patong Hotel & Spa By Compass Hospitality Phuket
  • ASHLEE Plaza Patong Hotel
  • ASHLEE Hotel
  • ASHLEE Plaza Patong
  • The ASHLEE Plaza Patong Hotel & Spa Phuket

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.