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3.6 out of 5

"The beds still had hair and crumbs in the sheets as if not changed just remade. Bathrooms are run down " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Novotel Sydney Parramatta puts you in the heart of Sydney, within just a 10-minute stroll of Parramatta Park and CommBank Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Enjoy the gym, steam room, and pool loungers. 2583 square feet (240 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 8:30 AM. There's also the convenience of self parking.

Sights within a 30-minute walk of this Parramatta hotel include University of Western Sydney Parramatta Campus and Westmead Hospital.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$171* Per night/room 25 Mar. - 26 Mar.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Sydney Parramatta ratings based on 432 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Sydney Parramatta

Everyone (281) Couples (41) Business (8) Family (58)
3 out of 5
The beds still had hair and crumbs in the sheets as if not changed just remade. Bathrooms are run down

Posted by on 17 Mar. 2024

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4 out of 5
Close to the river

Posted by on 10 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Lynecee

Dear Ammai Nathan,Thank you for sharing your experience and highlighting aspects of your recent stay. I am glad that you got to enjoy the hotels location and what Parramatta has to offer. It is always wonderful to receive positive feedback. We look forward to welcoming you back soon.Kind regards,Lynecee PurificacionAssistant Manager

5 out of 5
Went to watch game parra so convenient great breaky

Posted by on 10 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Baedon

Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Baedon Barton-VaofanuaFront Office Supervisor

3 out of 5
I got woken up by a staff member (I assume) walking into my room. She apologised and left.

Posted by on 6 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Baedon

Dear Valued Guest,Thank you for taking the time to provide us some feedback on your most recent stay at Novotel Parramatta.I was disheartened when I read your comments a do hope my team apologized for the misunderstanding on the day. I will follow up with my Housekeeping supervisors to ensure all staff are following the correct procedures so we may prevent this happening in the future. Again I am very sorry that this incident occurred and do hope you will give us the chance to make up for it sometime in the near future.kind regards Baedon Barton-VaofanuaFront Office Supervisor

1 out of 5
No good customer support service

Posted by on 2 Mar. 2024

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3 out of 5
The hotel's location is very convenient for attending meetings in Parramatta CBD and having a good time walking by the riverside in the evening, dining, etc. The only disappointment was with the air con. I could not turn it off, and the staff told me they would fix that, but they didn't.

Posted by on 13 Feb. 2024

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Comment from Hotel Management

18 Feb. 2024 by Lynecee

Dear Angelo,Thank you for taking the time to provide feedback on your recent stay.I am happy to see that you enjoyed your overall stay and especially enjoyed the convenience of our location. However, I am sorry for your discomfort as a result of the air conditioning system not fully functioning during your stay. We have gotten our maintenance team to address accordingly and prevent future occurrences.Thank you again for your feedback and we hope to welcome you back again.Kind regards,Lynecee PurificacionAssistant Manager

4 out of 5

Posted by on 11 Feb. 2024

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3 out of 5
modern air condition need to be installed, no shower gel

Posted by on 5 Jan. 2024

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4 out of 5

Posted by on 4 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Lynecee

Dear Anne,Thank you for taking the time to provide this feedback.I am happy to see that you had an enjoyable stay with us based on your high rating. We look forward to welcoming you back in the near future.Kind regards,Lynecee PurificacionAssistant Manager

3 out of 5
So disappointing that the pool was closed during our stay and we were not notified when booking. We had booked this place specifically for 2 reasons, one of which being the pool. Kids were very upset as we had promised swimming.

Posted by on 20 Nov. 2023

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About the Novotel Sydney Parramatta

Location 350 Church Street, Parramatta, NSW 2150

Property Features

Novotel Sydney Parramatta offers its guests an outdoor pool, a steam room, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 2583 square feet (240 square meters) and includes a conference center. The business-friendly Novotel Sydney Parramatta also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This Sydney hotel is smoke free.

  • 194 guestrooms or units
  • 12 levels
  • Meeting rooms
  • 2583 sq ft of conference space
  • 240 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Parramatta Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney Parramatta offers 194 air-conditioned accommodations with safes and coffee/tea makers. 45-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 8:30 AM.

Novotel Sydney Parramatta has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 20 for adults and AUD 20 for children
  • Fee for in-room wired internet: AUD 24.50 per 24-hour period (rates may vary)
  • Covered self parking fee: AUD 30 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Parramatta
  • Novotel Parramatta Sydney
  • Novotel Sydney Hotel Parramatta
  • Novotel Sydney Parramatta
  • Parramatta Novotel
  • Sydney Novotel
  • Sydney Novotel Parramatta
  • Sydney Parramatta
  • The Sebel Hotel Parramatta
  • The Sebel Parramatta Hotel Parramatta
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Hotel
  • Novotel Sydney Parramatta Parramatta
  • Novotel Sydney Parramatta Hotel Parramatta

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.