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4.8 out of 5

"Hosts were excellent, helpful and friendly. Pool setting is lovely and room was exceptionally clean. Would definitely stay again. " More

By a verified traveller on Fri 29 Sep 2023

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Hotel Description

At Melaleuca Resort you'll be within just a 15-minute stroll of Palm Cove Beach and Vie Spa Palm Cove. Highlights at this beach aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a DVD player, and a coffee/tea maker are also available.

This aparthotel has free WiFi in public areas, a terrace, and a garden. Added amenities include laundry facilities, barbecue grills, and a picnic area. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove aparthotel, you'll be 23.6 km (14.6 mi) from Cairns Esplanade.

1 Bedroom Apartment with Gardenview

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Oceanfront

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Melaleuca Resort ratings based on 70 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Melaleuca Resort

Everyone (24) Couples (38) Family (8)
4 out of 5
Hosts were excellent, helpful and friendly. Pool setting is lovely and room was exceptionally clean. Would definitely stay again.

Posted by on 29 Sep. 2023

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5 out of 5

Posted by on 23 May 2023

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5 out of 5

Posted by on 25 Apr. 2023

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5 out of 5
General standard of cleanliness & maintenance excellent Would be difficult though for people with any disabilities to access - no lift

Posted by on 9 Feb. 2023

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Comment from Hotel Management

10 Feb. 2023 by Margaret

Thanks for your review Terrence. We are glad you enjoyed your stay and look forward to your next visit. We are not wheelchair friendly because as you mentioned we do have stairs but we have a lot of elderly guests with various degrees of limitations who stay on the lower floor - only 8 steps - and enjoy the quiet ambiance of the pool area.

4 out of 5
The communication before we got there was poor. The manager told me she was organising us transfers and would email me some outer reef day trip options and I never heard from her. I emailed and called and never got a response. Very poor communication so ended up organising it all myself. The beds were two single beds pushed together and my partner and I kept falling down between the two beds. We ended up sleeping on two single futons in the Loungeroom- not ideal for our first romantic holiday away together. Otherwise it was fine, great location. But would choose somewhere else next time that had better communication initially and bed setup not like what we had.

Posted by on 2 Oct. 2022

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Comment from Hotel Management

18 Oct. 2022 by Margaret

Hi KelsieYes we may have been remiss in not responding to your emails in a timely manner - what you weren't aware of was our person situation with my husband in and out of hospital numerous times during this period - it has been very stressful and I was doing my best to cope with guests, emails and our situation. We hope you will give us another try.

5 out of 5

Posted by on 27 Sep. 2022

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5 out of 5
Beautiful view and friendly hosts. Apartment perfect for the 2 of us.

Posted by on 2 Sep. 2022

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Comment from Hotel Management

18 Oct. 2022 by Margaret

Thanks Sam - we hope you will return to beautiful Palm Cove

4 out of 5
The unit was very clean and tidy. Our water view was a bit obstructed which was disappointing. Undercover convenient parking. Hosts friendly. Pool area very nice. Unfortunately weather was windy but overall a pleasant stay

Posted by on 30 Aug. 2022

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Comment from Hotel Management

18 Oct. 2022 by Margaret

Glad you enjoyed your stay with us - you did strike a lot of wind during this time - no rain for the garden however! We look forward to your next visit.

5 out of 5
Wow Margaret & Stephen are the best on site managers. Know the area better than anyone. The location is the best spot anywhere in Palm Cove. With the beach across the road, it’s the best accom by far! Pool is excellent, spent hours relaxing in it and lunch around the pool too.So many restaurants so close to Melaleuca it’s awesome!. Parking at rear near unit great. Units are very good, air con, kitchen, washing machine & dryer. We will definitely be back at Melaleuca can’t wait! 10/10

Posted by on 29 Jan. 2022

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Comment from Hotel Management

1 Feb. 2022 by Margaret

Thanks Katherine - not much to say on this one - thanks for the awesome comments - we are glad you enjoyed your stay with us and hope to see yuo back with us soon.

5 out of 5

Posted by on 1 Jan. 2022

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Property Features

As a guest of Melaleuca Resort, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Melaleuca Resort also features barbecue grills, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cairns aparthotel.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Melaleuca Resort offers 20 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 8 AM - 6 PM
  • Saturday - Sunday: 8 AM - 4 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are from 8 AM to noon on public holidays.

Melaleuca Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 6 PM
  • Saturday - Sunday: 8 AM - 4 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 25.00 per person (one way)
  • Airport shuttle fee per child: AUD 15.00 (one-way), (from 2 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melaleuca Palm Cove
  • Melaleuca Resort
  • Melaleuca Resort Palm Cove
  • Melaleuca Hotel Palm Cove
  • Melaleuca Resort Palm Cove
  • Melaleuca Resort Aparthotel
  • Melaleuca Resort Aparthotel Palm Cove

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.