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4.2 out of 5

"Free parking & beautiful accommodation " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

A luxury stay in Gold Coast awaits you at Imperial Hotel Gold Coast. You'll be 2.6 km (1.6 mi) from Surfers Paradise Beach and 4.3 km (2.7 mi) from Cavill Avenue. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a marina.

A day of pampering can include hot stone massages and body scrubs. Le Jardin is open for brunch and lunch. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, pool cabanas, and pool loungers. Business amenities include meeting rooms, conference space, and a business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 5-star Main Beach hotel include The Star Gold Coast and Broadwater Parklands.

Superior Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$256* Per night/room 2 Apr. - 3 Apr.

Executive Two Bedroom Condo (Rooftop)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Lagoon Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two Bedroom Condo (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Three Bedroom Condo (Mid-level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Imperial Hotel Gold Coast ratings based on 316 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Imperial Hotel Gold Coast

Everyone (147) Couples (93) Family (54) Other (1)
5 out of 5
Free parking & beautiful accommodation

Posted by on 24 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Manager

Hi Lisa, Thank you for the glowing review and we look forward to welcoming you back again soon!

4 out of 5
Previously Versace Hotel and still has a lot of the Versace branding around the hotel and in the rooms. Tried calling Reception, then Concierge and then Housekeeping after checking in as there was a lost and found bag and slip still in the room. The Housekeeping message bank still referred to being Versace. Checkin was a bit confusing. We pulled up out the front (valet style entrance) to be told to head further down the street to a driveway to then buzz in to the underground car park. Parking was free. We came up to reception and whilst the lady was preparing our checkin, we were served some shot glasses of Turkish iced tea and a chocolate (which were both very yummy). they wanted to take a $300 deposit for any incidentals however wouldn’t accept my bank card as it was in my maiden name (despite this being the card I paid for the room with) and didn’t match my drivers licence. My husband had to then provide his drivers licence and bank card. We then headed to our room which was way down the end of the right hand wing (facing the hotel from the front) and to room 149. A long walk for a hotel room. The room had a very small courtyard with two random old worn out chairs on it, no table, no view (only the brick wall). Foxtel on TV was great. Huge spa bath was excellent and we used it. Overpriced mini bar and some items missing. Outdoor pool was nice but no spa. We went for the purpose of dining in Marina Mirage as is next door. Would stay again for $241 on a Sunday night.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Manager

Hi Kylie, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your insights as they help us identify areas where we can improve the guest experience. Rest assured, we will address these issues with our team to ensure smoother operations in the future. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

4 out of 5
A beautiful getaway. Friendly, professional staff. Pull out bed not comfortable at all though.

Posted by on 11 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Manager

Hi Marisol, Thank you for your recent stay with us and for sharing your experience. We're delighted to hear that you found our property to be a beautiful getaway and that you were pleased with the professionalism and friendliness of our staff. Your feedback is valuable to us, and we will certainly look into ways to improve the comfort of our additional bedding options. We look forward to welcoming you back again soon.

4 out of 5

Posted by on 5 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Manager

Hi Mike, Thank you for taking the time to review us so favourable and we look forward to welcoming you back again soon.

5 out of 5

Posted by on 23 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Manager

Hi Jorge, Thank you for taking the time to review your recent experience and we look forward to welcoming you back again soon!

5 out of 5

Posted by on 15 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Manager

Hi Paul, Thank you for taking the time to review your recent experience with us at Imperial Hotel and we look forward to welcoming you back again soon.

2 out of 5
Overall extremely disappointed, we had been looking forward to the stay, however they are charging for five star hotel of what it used to be it’s now old doors peeling holes in walls. Nothing is maintained it’s dirty and we couldn’t even use a microwave to warm up our babies milk without a $50 charge

Posted by on 4 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Manager

Hi Maryanne, Thank you for sharing your feedback with us. We're deeply disappointed that your recent stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you experienced during your time with us. We hope that you will consider giving us another chance to provide you with the exceptional stay you deserve. If you would like to discuss your experience further or if there is anything else we can do to make amends, please don't hesitate to reach out to us directly.

3 out of 5
Beautiful property but unfortunately starting to get run down. Would in shower, chips in floors, shower door wouldn’t close flooding bathroom, bath pug didn’t work so couldn’t use spa bath, staff vacuuming outside 0800 Hrs… endless others , for price, expected more. Food though amazing

Posted by on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Manager

Hi Janne, Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your comments, as they help us identify areas that require improvement. We are delighted to hear that you found our property beautiful, and we appreciate your kind words about the food, which we take great pride in. However, we deeply regret that you encountered several issues during your stay, such as the condition of the room and bathroom and noise disturbances. Your feedback is important, and we sincerely apologise for any inconvenience and disappointment these issues may have caused. Thank you for choosing us, and we look forward to the chance to serve you better in the future.

3 out of 5
Stil waiting for my deposit

Posted by on 4 Jan. 2024

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Comment from Hotel Management

11 Jan. 2024 by Manager

Hi Stephen, Thank you for choosing Imperial Hotel, please reach out for further assistance.

5 out of 5
Beautiful finishing

Posted by on 12 Dec. 2023

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Comment from Hotel Management

18 Dec. 2023 by Manager

Hi Rachael, Thank you for choosing the Imperial Hotel and we look forward to welcoming you back again soon.

Property Features

Imperial Hotel Gold Coast offers its guests a marina, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center, meeting rooms, and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Imperial Hotel Gold Coast. Free self parking is available. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 200 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2000
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Imperial Hotel Gold Coast offers 200 accommodations with minibars and safes. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Le Jardin - Overlooking the pool, this lobby lounge serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

Il Barocco - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Facial treatments
  • Body scrubs
  • Massages
  • Hot stone massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property's breakage deposit is refundable via credit card within 14 days after check-out, pending room inspection.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are available for AUD 45.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 1000 per night
  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

The listed deposit varies by room type.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 for adults and AUD 26 for children
  • Covered valet parking fee: AUD 50 per night
  • Crib (infant bed) fee: AUD 45.0 per stay
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Versace
  • Palazzo Versace Hotel
  • Palazzo Versace Hotel Main Beach
  • Palazzo Versace Main Beach
  • Hotel Versace
  • Palazzo Versace Gold Coast/Main Beach, Australia
  • Palazzo Versace
  • Imperial Gold Coast Main Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.