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Hotel Puerta América

5.0 star property
Luxury boutique hotel near Santiago Bernabéu Stadium

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Hotel Puerta América

Photo gallery for Hotel Puerta América

Porch
Terrace/patio
Deluxe Room
2 restaurants, breakfast served
2 bars/lounges, poolside bar

Overview of Hotel Puerta América

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Popular LocationPlaza de Toros de Las Ventas3 min drive
  • Popular LocationWiZink Center4 min drive
  • Popular LocationSantiago Bernabéu Stadium5 min drive
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)11 min drive

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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The price is AU$322
for 1 night
includes taxes & fees
9 May - 10 May
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About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Puerta América. You'll be 2.6 km (1.6 mi) from Santiago Bernabéu Stadium and 2.5 km (1.6 mi) from WiZink Center. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a nightclub. .The fine-dining restaurant, The Observatory, is open for dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym and seasonal outdoor swimming pool. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Other amenities include free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .Within a 30-minute walk of this 5-property class Chamartín hotel, attractions include Paseo de la Castellana and Calle de Alcalá.

What's nearby

  • Plaza de Toros de Las Ventas - 3 min drive
  • WiZink Center - 4 min drive
  • Santiago Bernabéu Stadium - 5 min drive
  • Gran Via - 6 min drive
  • El Retiro Park - 7 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • Nem & Nem - 7 min walk
  • La Taberna del Cardenal - 4 min walk
  • Marmo Bar - 1 min walk
  • The Thirty Three - 3 min walk
  • El Reblochon - 4 min walk

About this property

Hotel Puerta América

Luxury boutique hotel near Santiago Bernabéu Stadium
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 26 per day)
  • Extended parking on site (EUR 26 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: EUR 25 for adults and EUR 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 12 floors
  • Building
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 2 2023 to June 15 2024 (dates subject to change):
  • One of the bars/lounges
The following facilities are closed seasonally each year. They will be closed from 2 October to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 18 June and close on 02 October.
  • Pool access available from noon to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Puerta América?

Hotel Puerta América offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Puerta América?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 12 May 2024 start from AU$221.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Puerta América?

Yep, Hotel Puerta América has a self car park for EUR 26.00 per day. Additionally there is extended parking for EUR 26.00 per night.

Does Hotel Puerta América have a pool?

Hotel Puerta América has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open noon to 7:00 PM (Seasonal outdoor pool open from June 18 to October 02).

What luxury perks are available at Hotel Puerta América?

Hotel Puerta América features a nightclub, 2 restaurants and 2 bars.

Is Hotel Puerta América family-friendly?

You bet! With amenities like babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise Hotel Puerta América is a hit with families.

Does Hotel Puerta América serve breakfast?

You bet, buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Puerta América?

No, Hotel Puerta América does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Puerta América?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone? One of the bars/lounges will be unavailable from October 2 2023 to June 15 2024 (dates subject to change).

What time are check-in & check-out at Hotel Puerta América?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Puerta América?

No, pets are not allowed.

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 626 reviews" "
Rating 8 - Good. 184 out of 626 reviews" "
Rating 6 - Okay. 49 out of 626 reviews" "
Rating 4 - Poor. 33 out of 626 reviews" "
Rating 2 - Terrible. 17 out of 626 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Essie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this hotel!! Five-star quality and very special interior design ❤.

10/10 Excellent

Diogo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very interesting hotel. Each floor has a unique design. Food was great. Breakfast well worth the extra charge.
Stayed 3 nights in Dec 2023

2/10 Terrible

itzik

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very different experience. Wouldn’t say room was comfortable but bed was good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stefan

Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
Great Hotel , fantastic design , great transport links , staff very friendly and helpful . Would definately reccomend this hotel .
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023