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The Sultan Hotel & Residence Jakarta

4.5-star property
Jln. Gatot Subroto, Jakarta, Jakarta 1800 796 370
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4.3 out of 5
Excellent!
See all 3 wotif Reviews

"Well located with large rooms and spacious gardens and tennis courts " More

By a verified traveller on Mon 10 Aug 2015

Points Of Interest

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Hotel Description

The Sultan Hotel & Residence Jakarta places you in the center of Jakarta, connected to the convention center and within just a 15-minute stroll of Gelora Bung Karno Stadium and Balai Sidang Jakarta Convention Center. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering can include massages and body wraps along with aromatherapy and thalassotherapy. The restaurant, Nan Xiang, serves Chinese cuisine. Airman Lounge is the hotel's own bar. Enjoy the gym and sauna as well as access to a playground. Business amenities include meeting rooms, a conference center, and a business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute drive of this 4.5-star Jakarta hotel include Bundaran HI and Grand Indonesia.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$114* Per night/room 28 Apr. - 29 Apr.

Grand Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Sultan Hotel & Residence Jakarta ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Sultan Hotel & Residence Jakarta

Everyone (3)
4 out of 5
Well located with large rooms and spacious gardens and tennis courts

Posted by on 10 Aug. 2015

Was this review helpful to you?
4 out of 5
Pros: Gym and pool both excellent
Cons: Lagoon is a bit smelly. Ninth floor is non-smoking but the air-con seems to bring smoke in from the smoking floors. Room was smelly at first.
Location: Just right
Facilities: Typical, Very good gym; Value: Acceptable price; Service: Professional, Friendly, Lobby Lounge slow; Cleanliness: Immaculate; Park and stadium next to hotel sometimes has noisy events.

Posted by , from Australia - VIC - Melbourne on 14 May 2014

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5 out of 5
Pros: Breakfast, swimming pool & cool statues
Cons: Need taxi car to get to nearest mall
Location: Tranquil
Facilities: Above average; Value: Bargain; Service: Go the extra mile; Cleanliness: Immaculate; Sea of green around the hotel - in Jakarta!

Posted by , from Australia - NSW - Sydney on 27 Jul. 2012

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About the The Sultan Hotel & Residence Jakarta

Location Jln. Gatot Subroto, Jakarta, Jakarta 10270

Property Features

The Sultan Hotel & Residence Jakarta offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury The Sultan Hotel & Residence Jakarta. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Jakarta hotel.

  • 707 guestrooms or units
  • 17 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare (free)
  • Playground on site
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Jakarta Palmerah Station (2.9 km / 1.8 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Sultan Hotel & Residence Jakarta offers 707 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Nan Xiang - This restaurant specializes in Chinese cuisine. Guests can enjoy drinks at the bar.

Lagoon Cafe - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nippon Kan - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Airman Lounge - Onsite bar.

Qi Lounge - Onsite restaurant. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 17
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The Sultan Hotel & Residence Jakarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 750000 per day.

Pet Policy

  • Pets and service animals are not allowed at The Sultan Hotel & Residence Jakarta

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 700000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 750000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sultan
  • Hotel Sultan Jakarta
  • Jakarta Hotel Sultan
  • Jakarta Sultan
  • Jakarta Sultan Hotel
  • Sultan Hotel
  • Sultan Hotel Jakarta
  • Sultan Jakarta
  • Sultan Jakarta Hotel
  • The Sultan Hotel Jakarta
  • The Sultan & Jakarta Jakarta
  • The Sultan Hotel & Residence Jakarta Hotel
  • The Sultan Hotel & Residence Jakarta Jakarta
  • The Sultan Hotel & Residence Jakarta Hotel Jakarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.