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4.4 out of 5

"It was clean and quiet Good shower The mattress was way too hard " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

A family-friendly stay in Melbourne awaits you at Crystal Brook Tourist Park. You'll be 22.3 km (13.9 mi) from Collins Street and 22.8 km (14.2 mi) from Melbourne Cricket Ground. Highlights at this hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Enjoy the free kids' club, kids' swimming pool, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 3-star Doncaster East hotel include University of Melbourne and Melbourne Museum.

Standard Villa, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Cabin, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Villa, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Superior Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Crystal Brook Tourist Park ratings based on 104 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Brook Tourist Park

Everyone (41) Couples (25) Family (35)
4 out of 5
It was clean and quiet Good shower The mattress was way too hard

Posted by on 25 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Crystal Brook Tourist Park

Thank you for your review. We are sorry that the mattress was to hard for you. We hope that this does not stop you coming back to visit us. Kind regards Crystal Brook Tourist Park Management

3 out of 5

Posted by on 20 Oct. 2023

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4 out of 5
My cabin was very clean and perfect for me and my dog. Walking around the property was easy, and accessible to venture to surrounding walkibg tracks.

Posted by on 8 Jul. 2023

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5 out of 5
Quiet and peaceful location

Posted by on 12 May 2023

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Comment from Hotel Management

13 May 2023 by Crystal Brook Tourist Park

Glad you enjoyed your stay.

4 out of 5
Our visit was brief but met our expectations

Posted by on 8 Mar. 2023

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Comment from Hotel Management

10 Mar. 2023 by Crystal Brook Tourist Park

Appreciate your favourable review.

4 out of 5
Its a lovely place to stay, clean and quite just a little dated

Posted by on 27 Feb. 2023

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Comment from Hotel Management

27 Feb. 2023 by Crystal Brook Tourist Park

Glad you enjoyed your stay

5 out of 5
Was all good

Posted by on 21 Feb. 2023

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Comment from Hotel Management

25 Feb. 2023 by Crystal Brook Tourist Park

Glad you enjoyed your stay

5 out of 5
Lovely place. I would come back.

Posted by on 20 Dec. 2022

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4 out of 5
could not get the gas grill working and the prompt service from the was unable to get the gas grill working and the prompt service from maintenance staff was reassuring and without effort.

Posted by on 12 Dec. 2022

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5 out of 5
Great for young families Lovely staff

Posted by on 4 Dec. 2022

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Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Crystal Brook Tourist Park offers its guests an outdoor pool and a children's pool. A library, a terrace, and a complimentary children's club are also featured at the family-friendly Crystal Brook Tourist Park. Free self parking is available. This 3-star Melbourne hotel is smoke free.

  • 1 floor
  • 28 guestrooms or units
  • 28 buildings
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crystal Brook Tourist Park offers 28 accommodations with DVD players and hair dryers. Rooms open to patios. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested.

  • In-room kitchenette
  • Private patio
  • Separate bedroom
  • Dining room
  • Sitting area
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • Pets: AUD 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • No lifts
  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 5:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 2
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Brook Tourist Park
  • Crystal Brook Tourist Park Doncaster East
  • Crystal Brook Tourist Park Hotel
  • Crystal Brook Tourist Park Hotel Doncaster East
  • Crystal Brook Tourist Park Hotel
  • Crystal Brook Tourist Park Doncaster East
  • Crystal Brook Tourist Park Hotel Doncaster East

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.