Only one person at reception, took ages to check-in.(there was only one person in front of us)
No one to help with our bags.
The air conditioner wasn't working in our room. I rang reception and they said they would send someone. I waited for over an hour and had to call back, because no one came to check it out.
They finally sent someone, and the only solution was to change rooms to a lower floor. By this time it was close to midnight and my husband was sleeping, so it wasn't worth changing. So we spent an uncomfortable hot night.
Traveller from Australia
Situated near the airport, this hotel is within 12 mi (20 km) of University of Santiago-Chile, Palacio de la Moneda, and …More