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4.6 out of 5

"Great location and great staff " More

By a verified traveller on Wed 27 Mar 2024

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Hotel Description

A luxury stay in Sydney awaits you at Peppers The Hills Lodge. Within steps you'll find Norwest Business Park and Museums Discovery Centre within a 10-minute stroll. Highlights at this Tudor hotel include a full-service spa, a restaurant, and free self parking.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and mani/pedis. The restaurant, Nobles Restaurant and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include meeting rooms and a conference center. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking.

Within a 20-minute drive of this 4.5-star Castle Hill hotel, attractions include Macquarie University and Qudos Bank Arena.

Premium Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$190* Per night/room 19 Apr. - 20 Apr.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room (Bath & Balcony)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite (Lodge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Peppers The Hills Lodge ratings based on 416 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers The Hills Lodge

Everyone (226) Couples (94) Business (3) Family (87)
5 out of 5
Great location and great staff

Posted by on 27 Mar. 2024

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Comment from Hotel Management

28 Mar. 2024 by Fazleen Khan

Dear Jock, Thank you for taking the time writing us a review. We are happy you enjoyed your stay and had a positive experience with our staff. We would love to welcome you back at the hotel. Kind Regards, Fazleen Khan - Front Office Manager

5 out of 5
Awesome !Impressive!

Posted by on 12 Feb. 2024

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Comment from Hotel Management

18 Mar. 2024 by Fazleen Khan

Dear Richard, Thanks for taking the time to give us feedback. We are delighted to read you had an enjoyable stay with us. We look forward to welcoming you back. Kind regards, Fazleen Khan Front Office Manager

5 out of 5

Posted by on 5 Feb. 2024

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Comment from Hotel Management

18 Mar. 2024 by Fazleen Khan

Dear Alison, Thanks for the great score. We look forward to welcoming you back. Kind regards, Fazleen Khan Front Office Manager

5 out of 5
The Hills Lodge is always excellent. The staff are exceptionally friendly and helpful. The rooms are spacious and the beds comfortable. I really appreciated the early check-in and late check-out. Thanks for a lovely stay.

Posted by on 15 Jan. 2024

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Comment from Hotel Management

11 Mar. 2024 by Fazleen Khan

Dear Georgina, thank you for taking the time writing us a review. We are thrilled to hear that you found the staff very friendly and helpful. Thank you for the lovely comments. We would be happy to welcome you back to the hotel!

5 out of 5
Great staff. Beautiful clean large room. Wonderful buffet breakfast.

Posted by on 17 Dec. 2023

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5 out of 5

Posted by on 13 Dec. 2023

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5 out of 5
QUAINT HOTEL

Posted by on 3 Dec. 2023

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5 out of 5
Excellent place to stay …. thank you

Posted by on 19 Nov. 2023

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5 out of 5
A lovely place to stay very convenient location.

Posted by on 13 Nov. 2023

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5 out of 5
We can not rate high enough !! EXCELLENT SERVICE ABOVE & BEYOND Beautiful accommodation gardens pool dining one of the best places we have stayed Thank You all so much we will be telling all our friends

Posted by on 7 Oct. 2023

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Property Features

Peppers The Hills Lodge offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. The luxury Peppers The Hills Lodge also features a terrace, a garden, and laundry facilities. Self parking is free. This Tudor Sydney hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1984
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Sydney Seven Hills Station (8.4 km / 5.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Peppers The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and slippers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Barclaycard. Cash is not accepted.

Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15–50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Hills
  • Grand Mercure Hills Castle Hill
  • Grand Mercure Hills Lodge
  • Grand Mercure Hills Lodge Castle Hill
  • Hills Lodge Grand Mercure
  • Mercure Hills Lodge
  • Mercure Lodge

You should know

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.