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4.8 out of 5

"Property manager was great. Full of local knowledge. Friendly and helpful. " More

By a verified traveller on Wed 13 Mar 2024

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Jack & Newell Holiday Apartments. Within just a 10-minute stroll, you'll find popular attractions like Cairns Esplanade and Reef Fleet Terminal. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with free WiFi, 2 bathrooms, and a furnished balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a separate tub and shower are also available. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a terrace, and barbecue grills. Other amenities include tour/ticket assistance, luggage storage, and an elevator. There's also the convenience of free self parking.

Within a 15-minute walk of this 4.5-star Cairns Central Business District aparthotel, attractions include Cairns Central Shopping Centre and Cairns Marlin Marina.

Panoramic Apartment, 3 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

2 Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Premium Apartment, 3 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Water View Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Deluxe Apartment, 3 Bedrooms, Partial Sea View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Standard Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Jack & Newell Holiday Apartments ratings based on 47 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jack & Newell Holiday Apartments

Everyone (24) Couples (2) Family (16)
4 out of 5
Property manager was great. Full of local knowledge. Friendly and helpful.

Posted by on 13 Mar. 2024

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5 out of 5
Well Managed

Posted by on 31 Jan. 2024

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5 out of 5
This property was lovely exactly as displayed in pictures right across the road from wharf.

Posted by on 19 Oct. 2023

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5 out of 5
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds

Posted by on 26 Jul. 2023

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4 out of 5

Posted by on 1 Mar. 2023

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Comment from Hotel Management

28 Mar. 2023 by Jodie

Thanks for your review. We appreciate it.

5 out of 5
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.

Posted by on 18 Feb. 2023

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Comment from Hotel Management

28 Mar. 2023 by Jodie

Thank you for your kind review. We are glad to read that you enjoyed your stay with us.

4 out of 5
Property in terrific spot , some maintenance issues (replacement oven water leaks in shower, limited hot water in kitchen) needing to be addressed if demanding/expecting top dollar

Posted by on 26 Dec. 2022

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3 out of 5

Posted by on 3 Oct. 2022

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5 out of 5
Great quiet location but still close enough to walk to everything we needed. Beautiful apartment and building

Posted by on 2 Oct. 2021

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4 out of 5
Great location. Well equipped. We had to wait to long to get into our room. 1 1/2 hours after we were meant to check in. Problems with lack of staff.

Posted by on 11 Jan. 2021

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About the Jack & Newell Holiday Apartments

Location 27-29 Wharf Street, Cairns, QLD 4870

Property Features

As a guest of Jack & Newell Holiday Apartments, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. The luxury Jack & Newell Holiday Apartments also features barbecue grills and an elevator. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cairns aparthotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • Built in 2004
  • Poolside lounge chairs
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Dining room
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests planning to arrive after reception hours must contact the property at least 72 hours before arrival using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jack & Newell Cairns Luxury Apartments
  • Jack & Newell Luxury Apartments
  • Jack Newell Apartments
  • Jack Newell Cairns Luxury
  • Jack Newell Luxury
  • Jack Newell Luxury Apartments Cairns
  • Jack & Newell Apartments
  • Jack Newell Holiday Apartments
  • Jack & Newell Holiday Apartments Cairns
  • Jack & Newell Holiday Apartments Aparthotel
  • Jack & Newell Holiday Apartments Aparthotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.