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4.3 out of 5

"COULD WATCH THE AIR SHOW FROM THE BALCONY. " More

By a verified traveller on Thu 24 Aug 2023

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Hotel Description

At San Mateo on Broadbeach you'll be 1.8 km (1.1 mi) from Surfers Paradise Beach and 1.8 km (1.1 mi) from The Star Gold Coast.

Each apartment is soundproofed and features a balcony, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A flat-screen TV, a ceiling fan, and a hair dryer are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool and spa tub as well as access to bike rentals. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

San Mateo on Broadbeach ratings based on 162 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for San Mateo on Broadbeach

Everyone (61) Couples (56) Business (1) Family (42)
2 out of 5

Posted by on 12 Dec. 2023

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Comment from Hotel Management

13 Dec. 2023 by San Mateo Management

Hi Cameron,We are disappointed to read that our apartments did not meet your expectations. In future, please reach out to us during your stay so we can try and assist you with anything that is not meeting your expectations.

5 out of 5
COULD WATCH THE AIR SHOW FROM THE BALCONY.

Posted by on 24 Aug. 2023

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Comment from Hotel Management

24 Aug. 2023 by San Mateo Management

Hello, thank you for your review and feedback and we are thrilled to hear that you could enjoy the fabulous airshow from your apartment. We hope to welcome you again in the future.Kind Regards,San Mateo Management

4 out of 5
Convenient, not a massive high rise, not well maintained, pool and spa not open, no reception staff. Unit could be cleaner.

Posted by on 27 Aug. 2022

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Comment from Hotel Management

27 Aug. 2022 by San Mateo Management

Hi Ashely,Thank you for your feedback, unfortunately as you checked in at 8pm we couldn't personally welcome you as you checked in after-hours.Kind Regards,Management

3 out of 5
TV didn’t work, the guy did try to fix it though, the cup were dirty in the cupboard.

Posted by on 14 Mar. 2022

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3 out of 5
Apartment was quite dirty - as in doors covered in black marks, bathroom not clean enough - curtains dirty and stained

Posted by on 11 Jan. 2022

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Comment from Hotel Management

11 Jan. 2022 by Management

Hello Amanda, Thank you for your feedback and for staying with us at San Mateo. At San Mateo we pride ourselves on the cleanliness of our apartments and complex, unfortunately dirt on the outside doors/windows is something we can't help due to the extreme rain and wind we are experiencing. With regards to the bathroom please in future notify us so we could have rectified any items right away . Kind Regards, Management

4 out of 5

Posted by on 25 Nov. 2021

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4 out of 5
nice apartment, great location and nice views

Posted by on 14 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by Management

Hello, Thank you for your review of our apartments, we are thrilled to hear you enjoyed your stay with us. We hope to welcome you again.

3 out of 5
I was disappointed there was nobody in reception on arrival .It didn't feel very hospitable. There was no one to ask basic questions about local ammenities.

Posted by on 5 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Management

Hi Anonymous, As we are boutique apartments we have set office hours which are stated on this booking site. If you are arriving late then you will check-in though our after-hours staff. We are only a call away if we could have assisted you with anything at all.

2 out of 5

Posted by on 6 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by Management

Hi Anonymous, We are sorry to read through a review that our apartments did not meet your expectations, cleanliness of our apartments and complex is something we pride ourselves on at San Mateo as you would be able to see from previous guests reviews. If something wasn't up to your standard in future please advise staff so this could have been rectified. Thank you. San Mateo Management

5 out of 5
Great property. Very clean with all the amenities you would expect.

Posted by on 15 May 2021

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Comment from Hotel Management

16 May 2021 by Management

Thank you for your fantastic feedback of our apartment, we hope to welcome you again.

Property Features

San Mateo on Broadbeach offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at San Mateo on Broadbeach. Self parking is free.

  • 1 building
  • 29 guestrooms or units
  • 8 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Florida Gardens station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

San Mateo on Broadbeach offers 29 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers. Flat-screen televisions are featured in guestrooms. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony
  • Separate bedroom
  • Dining room
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Events/parties not allowed
  • Debit cards not accepted
  • Smoke detector
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 45.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Mateo Apartment Broadbeach
  • San Mateo Broadbeach
  • San Mateo Broadbeach Apartment
  • San Mateo Apartments Gold Coast Broadbeach
  • Mateo On Broadbeach Broadbeach
  • San Mateo on Broadbeach Apartment
  • San Mateo on Broadbeach Broadbeach
  • San Mateo on Broadbeach Apartment Broadbeach
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.