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4.4 out of 5

"Good….but toilet paper is not enough…..because I stayed for over 2 weeks. I should buy them by myself…. " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

At Neptune Resort you'll be within just a 10-minute stroll of popular attractions like Pacific Fair Shopping Centre and The Star Gold Coast. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

The café, Tom's Cafe, is open for breakfast and lunch. Enjoy the gym, outdoor tennis court, spa tub, and sauna. Added amenities include free WiFi in public areas and a coffee shop/cafe. There's also the convenience of free self parking.

Attractions within a 15-minute walk of this 3.5-star Broadbeach hotel include The Oasis and Gold Coast Convention and Exhibition Centre.

Superior Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two-Bedroom Sub Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Penthouse, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior Apartment, 1 Bedroom, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Neptune Resort ratings based on 249 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Neptune Resort

Everyone (114) Couples (92) Family (37)
4 out of 5
Good….but toilet paper is not enough…..because I stayed for over 2 weeks. I should buy them by myself….

Posted by on 21 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Reception

Hi, we are not a hotel, this is a self contained apartment you stayed in. We give you a starter pack for your arrival and then you purchase replacements at either supermarket or we have for sale at reception. Thank you

5 out of 5
It was a great place to stay

Posted by on 1 Feb. 2024

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Comment from Hotel Management

1 Feb. 2024 by Neptune Team

Thank you for your review, we appreciate your feedback.

2 out of 5

Posted by on 6 Oct. 2023

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Comment from Hotel Management

8 Oct. 2023 by Brett - Manager

Hi SandraSorry you did not enjoy your stay. Might be because you had more people staying in the apartment that was booked for. One of the blankets had to be thrown out as had nail polish and other liquids on it that could not be removed. You lost the apartment key until you found it late that afternoon which was too late as we then had to get new keys cut for the next guests.

5 out of 5
The room we stayed in was very nice had all that we needed

Posted by on 10 Aug. 2023

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Comment from Hotel Management

11 Aug. 2023 by Elaine

Hi BalavantThanks so much for your fabulous review. We are so glad you enjoyed your stay.RegardsNeptune Resort

5 out of 5
the staff were really friendly and the room was clean with everything required for a comfortable stay

Posted by on 26 May 2023

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Comment from Hotel Management

2 Jun. 2023 by Elaine

Thank you for your fabulous review.

5 out of 5
Very well appointed units close to beaches, shops and restaurants. Staff are very friendly and accommodating.

Posted by on 22 May 2023

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Comment from Hotel Management

26 May 2023 by Elaine

Thank you so much for your fabulous review.RegardsNeptune Resort

5 out of 5
Great location.

Posted by on 12 Apr. 2023

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Comment from Hotel Management

12 Apr. 2023 by Elaine

Hi ShannonThanks so much for your review, we are so glad you enjoyed your stay.RegardsNeptune Resort

3 out of 5
Na

Posted by on 21 Mar. 2023

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Comment from Hotel Management

3 Apr. 2023 by Elaine

Thank you for taking the time to leave a review.

5 out of 5
Convenient, & had all the facilities we required.

Posted by on 14 Feb. 2023

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Comment from Hotel Management

18 Mar. 2023 by Elaine

Thank you for your fabulous review Kerrilyn, so glad you enjoyed your stay.

5 out of 5
Staff are great , all ways helpful, and the resort is clean & tidy, will be back again

Posted by on 10 Feb. 2023

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Comment from Hotel Management

11 Feb. 2023 by Elaine

Thank you for your fabulous review.

Property Features

There's a coffee shop/cafe on site. Public spaces have free WiFi. As a guest of Neptune Resort, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a sauna. A fitness center, a terrace, and tour/ticket assistance are also featured at Neptune Resort. Free self parking is available. This 3.5-star Gold Coast hotel is smoke free.

  • 35 guestrooms or units
  • 9 levels
  • Built in 1997
  • Towels for the beach
  • Poolside lounge chairs
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Kitchen
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Broadbeach South Light Rail Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers. This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Tom's Cafe - This café serves breakfast, lunch, and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8 AM - 6 PM
  • Sunday - Sunday: 8 AM - noon
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 8 AM - 6 PM
  • Sunday - Sunday: 8 AM - noon
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is provided up to 500 MB per guestroom, per stay.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. The property is professionally cleaned.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neptune Broadbeach
  • Neptune Resort
  • Neptune Resort Broadbeach
  • Neptune Resort Broadbeach, Gold Coast
  • Neptune Resort Hotel
  • Neptune Resort Broadbeach
  • Neptune Resort Hotel Broadbeach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.